RawChocolate

Handcrafted Small Batch Unroasted Chocolate

North Berwick, United Kingdom · 983 Sales

RawChocolate

Handcrafted Small Batch Unroasted Chocolate

North Berwick, United Kingdom 983 Sales On Etsy since 2011

5 out of 5 stars
(441)
Shop owner

Ailey Mae

Contact

Ailey Mae

Contact shop owner

Ailey Mae

Shop policies

Last updated on June 23, 2014
Welcome and thank you for visiting Ailey Mae's kitchen!

I use only high quality organic ingredients - I am certain your body and soul will be delighted by my delicious chocolate, it has to be tasted to be believed!

Please feel free to contact me via Etsy conversation if you have any questions regarding my ingredients or anything else to do with my shop.

All featured branding, images, artwork, descriptions & products © 2011-2013 ByAileyMae. Any infringing items will be reported and may be subject to legal action.

Accepted payment methods

Payment
I accept paypal only.

You do not need to have a paypal account to pay using paypal.
Click the link below for more info on this and any other questions you may have regarding payment on Etsy.

http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Shipping
I currently ship Monday, Wednesday & Friday only.

Any overage charged on shipping will be returned to you via PayPal.

UK SHIPPING:
I ship 1st class on all orders within mainland UK. Orders for NI and Islands will be shipped 2nd class.

INTERNATIONAL SHIPPING:
I use the international small packet service. Please note this service DOES NOT include tracking numbers or insurance.
If you require these services please contact me PRIOR to purchase, I will organise an upgrade to Airsure and I will adjust the shipping costs accordingly.

ESTIMATED DELIVERY TIMES:
Please be aware that the following delivery times are estimates I was given by the UK Post Office. Delays can happen, if they do and you are concerned about your items please do not hesitate to contact me immediately.

UK mainland - Maximum 2-3 working days.
UK NI and Islands - 4 - 5 working days
Within Europe - 6 - 12 working days.
USA - 10 - 20 working days.
Rest of World - up to 30 working days maximum.

CUSTOMS, IMPORT DUTY, TAXES:
Customs can hold packages for up to 6-8 weeks. As I cannot guarantee packages not being held or know when they will be released I ask customers patience during which time that customs may be holding items.

Any tax and import duties are the responsibility of the buyer and should be taken into account before purchase.

Please note: As it is illegal to do so I will not mark packages as a gift.
Refunds and Exchanges
Your satisfaction is my intention. I am confident on the quality of my chocolate and am certain you will love it! If you do have any concerns at all regarding your purchase, please contact me within 3 days of receipt and I will do everything I can to fix any problems. Refunds are offered on a case by case basis. Before issuing a refund or replacement we may ask you for further information or photographic evidence of the damage.