RayenArtdolls

Porcelain Ball Jointed Dolls (BJD) from Chile

1 Sale

RayenArtdolls

Porcelain Ball Jointed Dolls (BJD) from Chile

1 Sale On Etsy since 2015

Susan Christen Grandjean

Contact shop owner

Susan Christen Grandjean

Shop policies

Last updated on December 1, 2017
Welcome to my store!
here you can find my work in porcelain's bjd and some miniatures in 1:6 scale.
I hope you enjoy my work.

All this is Handmade
Greetings from Chile!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Other Method
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
This sale is final. Due to the unique, hand-made nature of the work, return is not accepted. So contact me any time if you have more questions before purchase

In the event that a package is lost or arrives damaged please contact me immediately so that we can work together to resolve the issue.
If the doll suffers any kind of damage I offer free repairs the first time (excepts for the head) , but shipping will be charged on the customer. The fixed doll will be probably not totally equal in color, form or size to the original, because all the pieces had little differences between each other because the hand work and the porcelain shrinkage.
Payment
The payment is made through my paypal account.
The buyer is responsible for paying any extra tax payment of the purchase.

Payment is expected within 7 days of placing an order. If payment is not received within this time frame the transaction will be canceled.

For custom orders I am open to discuss and workout your way; for example:
Payment a 50% non-refundable deposit when you confirm your order and final 50% when you doll is ready for her travel.
Shipping
Every piece is wrapped securely, in order to arrive safely to its destination.
I ship worldwide, in a custom woodbox, reliable and safe to protect and house the doll.

National deliveries may by through Correos de Chile, Chilexpress or Tur-bus.

The international packages are delivered by EMS service through Correos de Chile (chilean post) this Includes tracking number.
Shipping time is one-two weeks or more depending on the destination and the custom policies of each country.
For made to order items the processing time is 4-6 weeks or more depending on the complexity of the requested doll, and will be made after total payment.. If its in stock I will deliver it in 5 days of receiving cleared payment, though normally sooner and often the next day.


Please note that international buyers are responsible for any and all duties and customs charges that their country may put on incoming packages.
Additional policies and FAQs
If you have any questions or concerns at all please don't hesitate to contact me.