RedGateStitchery's Shop Policies
Hi there and welcome to Red Gate Sttichery where you'll find modern designs for the modern stitcher! All designs are dreamed up by me in my studio in New England and offered to you with my best wishes for happy stitching.
Have any questions about my kits, patterns, or about cross stitch in general? Drop me a line at: https://www.etsy.com/conversations/new?with_id=16946798. I'd love to hear from you!
All major credit and debit cards are accepted either through Etsy Direct Checkout or via PayPal. Alternatively, you can pay by check using PayPal's e-check service, but please be aware that it will take 3-5 days for the payment to clear, and you items will not be shipped until that happens. Money orders are not accepted at this time.
Massachusetts residents will be charged 6.25% sales tax.
JEWELRY AND KITS
All finished jewelry, kits, and blanks are shipped via US Postal Service First Class Mail (domestic and international). Delivery times vary depending on the destination. If you'd like expedited shipping on any of your items, just let me know and we'll work out the details.
If an item is taking a particularly long time to reach you, please let me know. No refunds or replacements will be made until 18 days after the shipping date for domestic orders and 6 weeks for international orders (customs and such can cause significant delays from time to time).
If an item reaches you damaged, please let me know within 5 days of arrival. I may ask you to send a photo and describe the condition of the item and the packaging so I can be better prepared in the future.
As a seller I am not responsible for any fees your country may charge for you to receive the package. Please be aware that some countries charge customs fees.
When you purchase one of my cross stitch designs, I'll send the pattern as a PDF to the email account you have registered with Etsy within 48 hours of payment (usually much faster than that). Please make sure the email address you have registered with Etsy is correct.
Giving one of my patterns as a gift to your favorite stitcher? (How thoughtful!) Let me know in the notes to seller when you check out and I can email it directly to them with your compliments.
Refunds and Exchanges
JEWELRY AND KITS
If you're not happy with your purchase for any reason, please let me know within 5 days of receipt and I will do my best to make it right.
If a return is requested, please note that you will be responsible for all shipping costs. Once the item is received in good condition, I will issue a refund. Please contact me before sending an item for return.
Note that custom orders cannot be returned.
Due to their nature as electronic files, PDF cross stitch patterns cannot be returned or exchanged.
Additional Policies and FAQs
Like what you see but want to put your own personal stamp on it? Custom orders are always accepted. I can change color combinations to suit your decor, tweak design elements, sizes, add initials or phrases, and more. Just let me know what your heart desires and I'll do my best to fulfill it.
I work hard to create my designs, so please do not copy and distribute them either for free or for profit, online or offline. I don't mind if you sell finished cross stitch items that use my designs as long as you provide credit in the form of a link back to Red Gate Stitchery.
All items in my shop - photos, text, products, and all other assets - belong to me and are my copyrighted intellectual property.
Last Updated April 22, 2013