RedOakRoad

Giving the past a new life and purpose.

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Lead time: 7 - 9 business days (M-F)
Large boxes lead time:1 - 2 weeks
Floating shelves lead time: 1 - 2 weeks
Orders of 5+ lead time: 2 - 3 weeks
Shipping time: 3 - 4 business days (M-F)

40% Off your entire purchase (pre-tax and shipping)! No coupon needed. Excludes Free Shipping Listings. If you have a need by date, please, put in the buyer notes.

Bulk listings now available for 5 and 10 packs of our most popular listings. 40-50% off the single product listing price and reduced shipping! Look under the "BULK" category or browse through our full catalog.

Announcement

Last updated on Dec 29, 2021

Lead time: 7 - 9 business days (M-F)
Large boxes lead time:1 - 2 weeks
Floating shelves lead time: 1 - 2 weeks
Orders of 5+ lead time: 2 - 3 weeks
Shipping time: 3 - 4 business days (M-F)

40% Off your entire purchase (pre-tax and shipping)! No coupon needed. Excludes Free Shipping Listings. If you have a need by date, please, put in the buyer notes.

Bulk listings now available for 5 and 10 packs of our most popular listings. 40-50% off the single product listing price and reduced shipping! Look under the "BULK" category or browse through our full catalog.

Items

 

All Items

Seth and Kristen

Contact shop owner

Seth and Kristen

Reviews

Average item review
5 out of 5 stars
(2885)
See reviews that mention:
Quality 442 Shipping 309 Customer service 255

About RedOakRoad

Sales 15,775
On Etsy since 2015

Giving the past a new life and purpose.

A lifelong love of design has continued to evolve. We hate seeing beautifully aged and character filled wood get simply tossed into landfills. At the core of our company is the mantra to repurpose, reuse and redesign everything we possibly can and in turn create something unique that everyone will enjoy.

Our wood is sourced from local suppliers that salvage from old barns, corrals and houses. All of our goods are lovingly handcrafted, quality made and built to last.

Red Oak Road

Shop policies

Last updated on December 29, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
100% Refunds are provided up to 2 days after an order is placed if the wood has not already been cut for the item. Free shipping eligible items do not receive free return shipping. Once, the wood has been cut, a 10% restocking fee will be charged. If the product has been built and / or packaged, a 20% restocking fee will be charged.

Items may be returned up to 7 days after receipt for a refund. The original shipping is non-refundable and the return label is at the expense of the customer. Restocking fees will be deducted from large quantity and large box orders: Orders of 5 (10%), orders of 10 or more (20%), and orders of 2 boxes or more of 40"L or longer (20%). This is due to the difficulty of reselling large quantity or large items to other customers. A 50% restocking fee plus a return label fee will be charged for any returns after 45 days after item has shipped.

Custom orders are non-refundable / non-exchangeable. If Red Oak Road has incorrectly provided a custom item with the incorrect dimensions, we will work with the customer to find an option that fits their needs.

Damaged items will be resolved as quickly as possible. Red Oak Road will work with the customer to determine the best option for their needs.

Customers are responsible for items shipped to the wrong address if communication was not provided to Red Oak Road of an address change. If the item is still in transit, the customer may choose at their expense to pay a re-routing fee to change the address mid-ship.
Payment
We accept all major credit cards, Paypal, and Etsy Gift Cards.

Credit cards information is secured by Etsy. Red Oak Road does not keep any credit card information on file.
Shipping
Lead time: 7 - 9 business days (M-F)
Large boxes lead time: 1 - 2 weeks
Floating shelves lead time: 1 - 2 weeks
Orders of 5+ lead time: 2 - 3 weeks
Shipping time: 3 - 4 business days (M-F)

If you have an event deadline, please, put the need by date in your buyer notes. We will contact you if there is a conflict.

We ship most orders 5 - 7 business days after payment clears. Some custom orders, large quantity orders and extremely large boxes may take 2 - 3 weeks to ship.

Free shipping eligible items do not receive free return shipping.

All orders must have a physical address. WE CANNOT SHIP TO PO BOXES. In the event there is a PO Box on the order, we will attempt to contact the buyer to provide a physical address. If one is not provided by the ship date, the order will be held until the buyer provides one.

Please, verify your shipping address is correct, we will be using the address listed on your account. If you would like an item to be shipped elsewhere, message us with a change of address.

Most packages will ship via fully insured USPS 2 - 3 day Priority Mail or UPS.

***HI and AK: Additional shipping may be requested after checkout if the actual shipping is significantly more than what is paid.***
Additional policies and FAQs
All reclaimed wood is different and that makes every order completely unique, no two will ever be the same. We will always try to match the same type of wood, style and color range if you are ordering multiple of an item or large orders.

More information

Last updated on Feb 18, 2019
Frequently asked questions
Custom and personalized orders

Q: Do you do custom orders?
A: Yes. In order to keep build time manageable, we can only create custom orders for dimension variations of our current products.

1. Outside dimensions: L x W x H
2. Quantity
4. Finish (rustic, natural grey, or white wash)
5. Special requests (drill holes, lined, hanging brackets, etc.)
6. Need by date

Q: Can you make boxes over 5.75"T?
A: No. Due to our order queue we can only do variations in our L and W dimensions. Boxes over 5.75"T require much more time and the shipping is usually twice as much.

Q: Do you offer personalization on products?
A: No, we do not offer personalization

Q: Do you offer hanging brackets with planters boxes?
A: No we do not offer hanging brackets.

Care instructions

Q: Can planters boxes be placed outside?
A: Yes. Our rustic finish is an oil based poly finish which helps to protect from the elements. The white wash and natural grey will need a poly finish to protect it for outside elements over time. Just let us know in the "Note from Buyer" section that it will be used outside.

Q: Can you provide extra poly on my item?
A: Yes. Just make a note in the "Note from Buyer" section of your order that you would like extra poly for outside use.

Q: Do you the boxes come with liners?
A: No. There is not an option to order a liner with the boxes because we have so many different sizes. Some of our customers have used construction quality bags to staple on the inside if a liner is needed.

Wholesale availability

Q: Do you give wholesale discounts?
A: Yes. We start providing wholesale discounts on orders of 50+. Bulk discounts are available for orders of 5+ of the same item. Check out our BULK category for our most popular items sold at a discount on the item and shipping when ordering 5 or 10. To inquire about a discount, contact us with the following information:

1. What is it
2. Outside dimensions: L x W x H
3. Quantity
4. Finish (rustic, natural grey, or white wash)
5. Special requests (drill holes, lined, hanging brackets, etc.)
6. Need by date
7. Zip Code

Gift wrapping and packaging

Q: Do you provide gift wrapping?
A: No. We do not have a gift wrapping option.

Sizing details

Q: Where can I find the dimensions for products?
A: Each listing has the inside and outside dimensions located after the description and a screenshot in the pictures of the listing

Q: Can you make boxes over 5.75"T?
A: No. Due to our order queue we can only do variations in our L and W dimensions. Boxes over 5.75"T require much more time and the shipping is usually twice as much.


Q: What size boxes fit mason jars?
A: 3 Pints: 12"L x 5"W x 3.75"T
3 Quarts (Shows "Ball" on the jar): 18"L x 6"W x 3.75"T

OR

3 Quarts (Covers "Ball" on the jar): 18"L x 6"W x 5"T