Redux121DesignStudio

As all sales are final, please feel free to convo the shop with any questions prior to purchase to ensure you will be completely satisfied. Additional item listing photographs may also be made available upon request prior to purchase.

Vintage items are defined by Etsy as at least 20 years old. They are by nature pre-owned and previously used and are sold "as is" in "as found" condition. Vintage items often have evidence of prior wear, use, or flaws. Every effort is made to depict the items and their condition accurately in the listing pictures and descriptions.

Handmade items sold by Redux 121 Design Studio are individually created with care, and each is unique. For items of the same style or design, slight variations are not uncommon. Every effort is made to depict colors accurately in the item listings; colors may vary due to individual monitor or device settings. The designs sold by Redux 121 Design Studio contain original artwork that is protected by copyright. Items containing copyrighted artwork are for personal use only and may not be reproduced, redistributed, or resold without permission. Copyright does not transfer with item purchase. Cancellations and returns are not accepted on custom, personalized, and/or made to order items. Custom listings involving custom design work are non-refundable once work has begun on the order, including when buyer forfeits delivery of items for any cause.

Please refer to information in Shipping section regarding items reported damaged in transit. Refund for an item reported as damaged will not be issued without adequate and timely submission of requested information and photographs by the buyer.

If for some reason you are not satisfied with an item upon its receipt, please convo the shop directly as outlined in Etsy policies within 2 days of order delivery. Unauthorized returns are not accepted and will be refused upon attempted delivery. Please refer to Etsy Terms of Use for additional details.

Payment is accepted through Etsy Payments. Etsy gift cards are also accepted.

Due to the time and specific materials needed to create handmade, custom items, payment for custom orders is requested at the time of listing creation. Custom listings that are not purchased within 2 days of listing creation will be deactivated unless otherwise arranged with Redux 121 Design Studio. Work on custom listings is not begun prior to payment. Unless otherwise arranged with the shop, orders requiring personalization will be cancelled and refunded if information is not provided by the buyer within 24 hours of purchase.

The shop reserves the right to cancel any order for which a shipping and/or billing address cannot be verified or lack of payment within two (2) days of buyer's expressed commitment to purchase (for reserved or custom listings).

Redux 121 Design Studio reserves the right to decline sales from Etsy Community members who engage in or attempt to engage in activity that violates Etsy's Terms of Use.

Redux 121 Design Studio is not responsible for delays in order processing that are beyond its control, including technical issues experienced by Etsy or the third party payment processors Etsy contracts. For additional information or questions, please contact Etsy Support: https://www.etsy.com/help/contact.

At this time, Redux 121 Design Studio only ships to final destination addresses within the United States. Redux 121 Design Studio does not ship to freight forwarding companies with the ultimate intent of international delivery. In-person pickups are not available.

Shipping costs are based on United States Postal Service (USPS) rates. See information about the most recent price change by USPS, effective January 27, 2019, here: https://pe.usps.com/resources/PriceChange/January%202019%20-%20Notice123.pdf

USPS shipping is used to provide a generally prompt turnaround time, as well as the benefits of tracking and/or insurance with most shipments. For items above the weight limit for USPS First Class Mail, Flat Rate Priority Mail is used when possible. For items that cannot ship in Flat Rate boxes, the Priority Mail shipping cost is estimated, and any overage in excess of $2.95 will be refunded to the buyer.

Please note that the postage price listed on the parcel's label does not reflect packing supplies, which are also included in the shipping cost. Estimated shipping is based on an origin of the East Coast and a destination of the West Coast of the United States. Signature Confirmation may be added to the insurance and shipping fee for large, fragile items such as lamps, furniture, or pottery pieces as well as custom orders. Despite the growing trend of many venues to advertize "free shipping," in the interest of transparency, this shop provides the actual shipping costs in relation to listed items so that buyers can make an informed decision about their purchases. Please do not hesitate to contact the shop with any questions.

The ESTIMATED delivery date (in business days) for parcels shipped via USPS is provided by the postal service. Orders are shipped promptly within the processing time window. Redux 121 Design Studio is not responsible for delays in delivery by the postal service or any other shipping provider once the package has been accepted by the carrier. ***Please note that Priority Mail EXPRESS is the only shipping option for which USPS offers guaranteed delivery.*** Please see the USPS website (www.usps.com) for additional details. If you wish to request express shipping, please convo the shop prior to purchase so the shipping fee for your order can be adjusted accordingly.

Please be assured that purchased items are packaged with the utmost care, with the goal of arriving safely and intact at their destination. In an effort to decrease post-consumer waste, clean, recycled boxes and/or packing material may be used to ship items.

In the rare event that an insured item is damaged by USPS during processing and/or delivery, please notify the shop within 2 days of parcel delivery. In order to be eligible for damage claim processing by the shop, within 5 days of parcel delivery, the buyer must also submit adequate photographs detailing the reported damage, including photographs of the outer packaging/outside of the shipping box as well as the shipping label with tracking number. **The buyer should retain all original packaging as well as the damaged item(s) in the event that his or her local USPS authority requests inspection of these articles as part of damage claim processing.*** Refund for an item reported as damaged will not be processed without adequate and timely submission of requested information and photographs by the buyer. Unauthorized returns, including of items reported damaged in transit, are not accepted and will be refused upon attempted delivery. Additional information about USPS claim filing is available here: https://www.usps.com/help/claims.htm#domestic.

Orders are shipped once full payment has cleared through Etsy within the processing time listed for each item. Please note that the processing time is the length of time between when an ordered item is marked paid by Etsy and when it ships. The processing time is distinct from and does not include the length of time an order takes for USPS or another carrier to deliver the parcel to the buyer.

Whenever possible, shipping is combined, provided items can be packaged together adequately for safe shipping. In these instances, any shipping overage in excess of $2.95 will be promptly refunded from the shipping fee paid at the time of initial purchase.

Buyer is responsible for verifying that the shipping address is correct at the time of purchase. Any fees incurred to redirect a parcel after the order has shipped are the sole responsibility of the buyer. Please note that updating a shipping address in Etsy or an outside payment account after purchase does not transfer to the shop; buyer must contact the shop directly with updated information. For parcels that are undeliverable as addressed based on information furnished by the buyer, the item's price less shipping will be refunded, provided the item is received back in its original condition. Unauthorized returns, including via delivery refusal, are not accepted.

Prices on vintage items for sale in the shop are as listed.

Discounts and bulk pricing are not offered on handmade items given the supplies, time, and care required to individually create each item, independent of quantity.

Wholesale and licensing requests are not accepted at this time.

Use of the Etsy convo system to solicit donations, "influencer" collaborations, and products for giveaways is a violation of Etsy's Terms of Use, and such requests will be declined.

If you are a blogger or "influencer," please do not repost or link (affiliate or otherwise) any of the shop's content including product photography without permission. This constitutes intellectual property infringement and violates the copyright of my relevant work.

Periodically Redux 121 Design Studio offers promotions or sales. Coupon codes, when active, are listed in the Shop Announcement. To use a coupon code, enter the code at checkout. Coupon codes are not valid on prior sales.

In order to protect privacy and maintain the integrity of business transactions for both the buyer and seller, Redux 121 Design Studio does not sell directly on social media platforms including Instagram.

In spring, 2017, Etsy instituted a number of changes to its checkout process, including giving buyers an option to mark their order as a gift. Please note that this option, as defined by Etsy, means that a price breakdown will not be included on the order's packing slip/receipt. This option does not mean that purchased items will be gift-wrapped by the shop. For questions regarding this policy, please contact Etsy support. To inquire about gift-wrapping for items for sale in the shop for an additional fee, please convo the shop for details. Please note that while every effort will be made to accommodate this request, due to item size and shape limitations, gift wrapping is not feasible for all items.

The shop reserves the right to modify and update policies as needed.