RefinedPallet

Refined Pallet - Making Wood Beautiful

California, United States · 602 Sales

RefinedPallet

Refined Pallet - Making Wood Beautiful

California, United States 602 Sales On Etsy since 2007

0 out of 5 stars
(220)

Announcement   My Hollow Books are moving to a new shop!
Visit www.HollowBooksByRP.Etsy.com to shop.
(Existing books will slowly be moved to this shop. Newly made books will be listed there)

Become a Friend on Facebook!! I will keep my fans up to date using this page.
http://www.facebook.com/RefinedPallet

Announcement

My Hollow Books are moving to a new shop!
Visit www.HollowBooksByRP.Etsy.com to shop.
(Existing books will slowly be moved to this shop. Newly made books will be listed there)

Become a Friend on Facebook!! I will keep my fans up to date using this page.
http://www.facebook.com/RefinedPallet

Shop Craftsman

Contact shop owner

Shop Craftsman

Reviews

No reviews in the last year
Will Windsor

Will Windsor on Jun 18, 2014

5 out of 5 stars

My second purchase from this shop, I think that's enough said.

Colleen Boudreau

Colleen Boudreau on Nov 30, 2013

5 out of 5 stars

Perfect gift for the gentleman.

View all 220 reviews

Shop policies

Last updated on November 18, 2012
My creations are born of my love for working with wood. I enjoy working with solid wood and veneers but always in a manner that produces a quality product.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Sales Tax is applied to all CA orders.
If you purchased the item I know that you would like to start enjoying it right away. Prompt payment will help to ensure this. Once payment has been received I will ship your item right away. Payments not received within 24 hours, unless arrangements are made, will result in a cancellation of the sale.
Shipping
Shipping Policy

First and foremost you must provide a “Secure” delivery address. Packages left at your door or in your mailbox are considered “Delivered”. Even if your neighborhood kids get to the package before you. I can not be responsible for your item once it shows as "Delivered" by the carrier. (However, carriers can make mistakes and I know this, so any issues will be handled on a case by case basis). It is also the responsibility of the buyer to provide an accurate and complete shipping address. Order and Shipping charges will not be refunded for packages sent to a customer provided address that is incorrect. Reshipments to a corrected address will be at the customers expense.

Shipping Time – I can usually ship your purchase by the next business day. However, there will be occasions when I am not available due to business travel or vacation. In these situations I will make every effort to contact you with an estimated shipping time. (Also, I make it a point to update the shop announcements if I will be away.)

USA Shipping – I usually ship via First Class Package with Delivery Confirmation 13 ounces and under. Priority with Delivery Confirmation on everything over 13 ounces and on most combined purchases. Whenever possible I will use a flat rate box. On a rare occasion I reserve the right to use UPS when appropriate. However, I reserve the option to choose the shipping method that is most economical. (See Shipping Overcharge Refund below)

International Shipping – I use First Class International on anything under 13 ounces. Over 13 ounces I use Priority International. I will use flat rate international for any large orders so please contact me before you purchase for an exact shipping price. International customers are responsible for all custom or duty charges. All knowledge of what is permitted for shipping to the destination country is the responsibility of the buyer. I will not be responsible for confiscated or “lost” items once they are in the postal system, a refund will not be issued.

Shipping Overcharges Refund – I will always extend a refund for significant shipping overcharges, minus any fees paid. Refunds will come in the form of cash in the box with your item, or a refund back to your PayPal account or Etsy Direct Checkout transaction. For multiple item purchases I use Flat Rate Boxes when economically beneficial so shipping costs can be quite a bit less that what is calculated during checkout. If requested, I can quote you shipping prior to your purchase. The checkout process may change in this scenario so that I can generate a corrected sale invoice.

Gift Shipping – I will be happy to ship your purchase as a gift to the person of your choice. Contact me with any special request.

Notes on Transit Times: Depending on what service was used to mail your item and what country you are in, delivery times can vary. With your shipping notification you should receive your tracking information for the shipment. Depending on how you paid, you may receive more than one shipping notification. (Example, one from Etsy and another from PayPal) Please note that tracking information is updated nightly with the USPS and may not be “up to the minute” during the day.
If your item was shipped to a US address: (The closer you are to CA the faster it will be)
Via Priority Mail – Typically delivery will occur within 2-4 business days once the post office accepts the package.
First Class Parcel – Typically delivery will occur within 3-7 business days once the post office accepts the package.
Parcel Post - Typically delivery will occur within 3-12 business days once the post office accepts the package.

International orders take longer. Most countries will deliver the item within two week but sometimes it has been known to take eight weeks or longer. (This is a rare occurrence) If you are worried and wish to track your order, depending on the country you live in, you can use the customs form tracking number to locate the package in your countries customs clearing service or postal service provider.
Refunds and Exchanges
Delivery Confirmation is there for our protection, both yours and mine. If an item is lost in the mail and can not be recovered within the carrier's specified "investigation" timeline I will of course offer a refund or reship a new item.
High value items damaged in shipment will be refunded once I get the settlement from the carrier(when applicable) and where the buyer provides proof of the damage. I may ask that the item be returned at my expense for inspection. However, a lot of international shipments are not insurable with any reliability, buyer assumes this risk. Otherwise I can't be responsible for product once it leaves my care and has been marked "delivered" buy the carrier. Returns: I will work with anyone with a reasonable request as long as the items are in new, unused, and resalable condition with all original parts, accessories and documentation. Requests for return must be made withing 5 days of delivery. Returns for any reason other than damage will be at the expense of the buyer. The original shipping and any unrecoverable transaction fees will not be refunded.
Additional policies and FAQs
I can handle wholesale requests on certain items made in my shop. Contect me with inquiries.
I will entertain custom orders so feel free to contact me. I do customer work all the time.