RenesFabLab

Your satisfaction with your purchase is my priority. Please contact me immediately if there are any problems with your creations and I will do my best to work with you to resolve it.

If your item is not a custom creation, it must be returned within 10 business day of delivery by the courier or prior to the event it is being used for, which ever is first. The product must be returned in the same condition it was sent in and I will refund the item price minus any shipping.

I cannot accept hairpieces back for sanitary reason.

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Cancellation or returns for Custom orders:
Single bouquet orders - If you have purchased an individual bouquet and need to cancel the order, I need to know prior to the due date set for your sample pictures. If I am not alerted until after the sample is created I will retain 75% the purchase price including shipping.

Multiple item orders - If you have ordered multiple items that require an initial partial reserve payment and you need to cancel your order, I need to be alerted more than 1 weeks prior to the sample due date. If I am not alerted by that time, I will retain the initial reserve payment, and refund the shipping only.


I do not accept returns of custom orders. I do my best to provide clear and accurate pictures as to make sure you fully approve of your order and are able to give clear direction of what you'd like when you receive your sample. If you feel the product that you received is not what you had agreed to order please contact me within 24 hours of receipt of delivery by the shipping courier and we can work on a resolution.

Currently available products: Payment is required at time of purchase.

Custom orders/reserve listings: Once you have placed an order and I have posted your reserve listing, payment is required within 3 days. In the situation of larger orders that require initial partial payments, your reserve payment is required within 3 days, and the remaining balance within 3 days of posting your sample pictures. If you have not contacted me to make other reasonable payment arrangements prior to the 3 days, the product will be re-listed as available to purchase.

I will give you an estimated time for custom creations. If you have a deadline that needs to be met, or time is a concern, please convo me so I we can see if I can create your item by the time you'll need it. All bouquets are packed with care using biodegradable or recyclable packaging.

I ship FedEx unless you request another method. I do not include insurance unless you specifically request it, nor do I ship through any other method than ground unless you request this. If this is the case please let me know prior to payment so I can update your shipping cost. It is your responsibility to communicate your correct shipping address prior to shipment.

US, FedEx Ground:
Single Bouquet - $20
Multiple Bouquets - $40+
Larger Orders may be more than this depending on what you've ordered

Canada, FedEx Ground:
Single Bouquet - $50
Multiple Bouquets - $80+
Larger orders I will give you a more approximate quote depending on the size of the order.

Other other countries:
Please convo me so I can give you a more realistic quote based on your location. This is not including possible customs fees.

My goal is that you LOVE your bouquet! if i can help make your day just that much more special by creating a custom bouquet for you, then I've achieved my goal. Please convo me with your ideas.

It helps me a lot if you can provide the info below so I can get a clear picture of what you'd like, this is important for the creation process.

Here's a simple Order Form (please read the Q & A below for more info)
Size:
Colors:
Handle:
Embellishments:
Accents:
Links, other specifics and event details:

~*~*~*~CUSTOM ORDERS: Q & A ~*~*~*~
Q. WHAT KIND OF EXPERIENCE SHOULD I EXPECT?
A. A fantastic one! I aim to work with you from beginning of creation to the time you receive it. Please keep and open conversation with me as we may need information from each other throughout the process. As I said, I want you to love your bouquet, which means feeling comfortable with who you're working with, and trust they understand your vision.

For most people there are dozens of bouquets they love and deciding on one type is difficult. Start with a few points, your style, colors, materials and size.Above all, links to your inspiration help me as well.

Q. WHAT IF I HAVE A CERTAIN THEME?
A. PERFECT! For most people there are dozens of bouquets that they love an aspect of, and choosing just one is difficult. If you have a theme this is a great starting point so I can get on same page with your vision. Explain your theme, give me as much or as little detail as you'd like.


Q. WHAT ABOUT MY COLOR PALLET?
A. Color pallets help me tremendously. If you have a pallet selected please include a link to the pallet or items that are the colors you're shooting for. If you don't have specific colors please let me know what colors you'd like me to include, ie. pinks, ivories with green accents. Please keep in mind that exact color matching may not be possible but I can normally get pretty close. If there's a color I've used in another bouquet that you like, please let me know. In most cases I will be able to get the same fabric, however in some cases it may have been repurposed and in limited quantities, in which case I will get as close to a match as possible.


Q. WHAT ABOUT MATERIALS, IF I HAVE SOMETHING SPECIFIC IN MIND?
A. I include tule, lace, netting, clear rhinestone and white pearl brooches in almost every bouquet, unless you'd prefer not to have all or some of these. If you want something specific included such as organza or french netting please let me know and I'll do by best to match your requests. This does include the handle. You can select my signature burlap handle with pearl pins, or, if you'd prefer satin ribbon, grosgrain ribbon or lace please let me know what color you'd like.


Q. HOW MUCH DO THEY COST?
A. Please contact me for a current pricing guide. The general sizes and items I create are 12", 10", 8", 6", pomanders, toss bouquets, boutonnieres, pin corsages, hair pieces and simple centerpieces. If you have something else in mind, please ask and I'll be honest if it's something I can create.


Q. WHEN DO I PAY?
A. Reserve payments are required for larger orders so I can obtain the supplies needed since they do generally require a significant amount more material, and also to help break up the overall price into installments for you. For individual bouquets I do require the entire price at time or order.

A. HOW LONG WILL IT TAKE TO CREATE?
Q. Please let me know the date of the event that you will need your items for. I will give you a general creation time, however if the date of the even if prior to my current creation time I will try to work with you to see if I am able to accommodate. In almost all situations I will provide a sample picture halfway through the creation process to give you an update and ask for any additional direction/requests you may have before final assembly. When possible, contact me as early as you can to place an order.


I look forward to working with you on your creation!