RenzRags' Shop Policies
Thanks for visiting!
RenzRags is a boutique fashion label run by Miya Green and Tracy Arends.
We use fabric of the high quality only and each piece is hand crafted in San Diego, California.
Credit card and PayPal .
Make sure you took the extra payment step at the end of checkout. It is an easy thing to miss. You should receive a separate confirmation for a PayPal payment.
How to pay by credit card: http://www.etsy.com/help/article/361
How to purchase: http://www.etsy.com/help/article/339
Turn around time for bridesmaid dress
UPDATE: Normally, it takes 4-6 weeks to make bridesmaid/party dresses but currently, it will be about 4-8 weeks due to busy season (January 2015 orders onward)
February Orders 6-8 weeks
March orders 4-7 weeks
April orders 4-6 weeks
Turn around time for coats
it takes about 2-3 days to 2-3 weeks(it could be shipped in 2-3 days if we have it in stock, and if not, it could take about 2-3 weeks) for us to ship in busy season. Please allow for 3-5 days delivery domestically and 1-2 weeks internationally.
2-3 days for in stock items
Shipping within the US is done via USPS PRIORITY Mail ( default for U.S. buyers 2-5 days to arive )
Canadian buyers are shipped via First Calss mail ( default for Canadian buyers, 5-10 days to arrive)
Fedex express ( default for French and Italian Buyers 3-7 days to arrive)
Other International orders are shipped via FIRST CLASS MAIL. ( default for non-U.S, non-Canadian, non-french, non-italian international buyers, 2-3 weeks to arrive)
INTERNATIONAL BUYERS: please note that I do not have the option to track packages if shipped with standard FIRST CLASS mail. Please convo me prior to completing you purchase if you need an express shipping. For French and Italian buyers, Fedex is already a default shipping, do not have to pay extra.
NOTE: Please be informed that we are not responsible for LOST/THEFT items once shipped.
Again, please convo me ahead of time if you are unclear about any of this.
Refunds and Exchanges
【 Bridesmaid Dress】
It is very important to us that you'll be satisfied and happy with your purchase. If it's a quality problem, please let us know within 7 days upon receiving the dress. Please send us pictures to confirm, and we will issue a full refunding or remake the dress for you if needed
For non-quality problems,as noted, custom made dresses are not returnable. Dress was made in your measurement and in the color you chose out of 200 colors. It's going to be very hard for us to resell it since it's made based on your special measurement. We are very sorry, but we'll try our best to help you find a best solution.
Please understand that we are not responsible for inaccurate measurements. Custom orders will be produced according to the measurements sent, but alterations may be required locally once your garment is received.
*Also note that fabric colors may vary between computer scree
If somehow you don't like the coat, please send it back to us within one week for a refund or an exchange.
Item must return in its original condition to Elbling unworn and unwashed.
To process the return/exchange, please kindly attach your Etsy ID or order ID in the package ,otherwise, a delay might happen in processing the exchanging or refunding.
We'll pay for the shipping if it's a quality problem. For non-quality return, the shipping fee wouldn't be refundable.
Please understand that custom and made to measure items are not refundable.
Please understand that we spent most of our time making the clothes, we only pick one day each week to process the exchanges and refunding, so for refunding, it would take as long as a week for us to finally issue the refunding back to your account. but it's definately can be processed within a week after we got the returns. Thanks.
Additional Policies and FAQs
【 Bridesmaid Dress---FAQ】
█ Can this dress be made in a different color,length, can we add sleeves, etc?
Yes, please send us a picture of the look you want. We are very flexible.
█ HOW DO I INDICATE THE SIZE & COLOR INFORMATION, ETC.-?
You can add an optional message (size, color or other customization) to me in the "Note to EtsyStore" section.
If you do not know where is this section, please check the step 2 of the following link . http://www.etsy.com/help/article/339
(If you forget to leave a note when checking out, don't worry, just leave me the information via conversation!)
For plus size dresses, we charge an extra $10 fee. We can create a custom listing for the extra fee once order is placed.
█ Can this dress be made in a different color?
Yes, we have over 200 colors. here is the color chart : https://www.etsy.com/shop/RenzRags?section_id=13579359
█ How long will it take to make my dress(es)-?
After the order is placed it will take about 4--6 weeks. ... plus shipping time. We hand-make all the dresses, so it takes time!
We cannot take rush orders.
█ Are your dresses able to be tailored/altered once I receive it?
Yes, I make the dresses with extra fabric inside so they can be easily let out. We have created a PDF file for this, with exact instructions. Feel free to request for that if needed.
█ Is this dress look better in a certain type of chiffon, can you let me how can I decide among Silk chiffon, velvet chiffon ,100D chiffon and crinkle chiffon?
We have different types of chiffon is more because that different girls like different types of chiffon, not because some dresses look better in a certain type of chiffon. So the dresses you chose can be in any types of the chiffon we offer.
█ How do i decide a lace up back or zip ?
Zip or lace-up (recommend lace up for a better fit)
It took much longer for me to do a "Lace up," but I highly recommend that you to do lace up because of the high probability that you or your bridesmaids may have difficulty providing very precise body measurements if not able to be measured by a professional tailor. And even if measured by a tailor, different tailors may have different methods and understandings about the same measurements. If that happens, then it might result in a dress that may not fit well. However, if we use lace up, then such problems can be avoided. The dress will still fit well because the lace-up back makes the bust, waist, and hips adjustable.
We are very confident in how we make a well-fitted dress. When the dress is done, we measure it to ensure the fit is good. However, we can only do this if we are given the correct measurements. Therefore, I recommend doing lace-ups if you are not absolutely sure that your or your bridesmaids’ body measurements are accurate.
This dress will be made to your specific measurements, but if you choose zip closure, without 2 or 3 "fittings" at a Bridal Shop (and at least twice the cost!) a small margin of error is to be expected.
Although 90% of my dresses fit just right, please be prepared for possible adjustments later if you choose zip closure .
This is why I price my dresses so low- it gives you some cost leeway if you need alterations.
Are quite simple to do at home, for anyone who knows how to sew. I have even prepared an Instruction, in Color, for doing this.
You may request it at any time and I'll send you the PDF to print out. Most fixes can be done in an hour or so, with a sewing machine. (Please note that I also leave an extra inch of fabric in the seam for Letting Out.)
Last Updated February 19, 2015