Vintage and Antique Style Jewelry, Handmade in Europe
ReyesRobledo's Shop Policies
Thank you for visiting my shop! I offer quality handmade jewelry with a vintage twist. For my jewels I use fresh water pearls, semi-precious stones, Swarovski, Italian and fine Czech glass. My designs have a timeless quality that will enable you to enjoy them for years and years!
Hablas Español? Yo también! Puedes preguntarme todo lo que quieras en este idioma.
Payment is accepted via credit card or through Paypal.
Paypal is very easy to use, and even if you do not have a PayPal account you can also use PayPal to pay by debit/credit card.
If you are new to Etsy or Paypal, this link might be very helpful
Payment is expected within 2 days after the order has been placed. I am sorry but after that time any unpaid orders are subject to cancellation.
Items are sent within 1-3 working days after I receive confirmation of your payment.
Orders will be sent to your etsy address , if you want your items sent to another address please let me know. Please note that I do not take responsibility for lost packages if you have given me the wrong shipping address.
Items are shipped using Certified Spanish Post service with tracking. Delivery time is about 3-4 business days for Spain and 6-8 business days for Europe. For the United States, Canada and Australia the average delivery time is from 2 to 3 weeks but can take a bit longer if delayed at customs. If you have a strict deadline, please make your purchase with a lot of time before the event, I cannot predict the postal unexpected checks or delays.
TRACKING NUMBERS: I send all my items with registered mail which is a safe service . While some countries offer tracking for international registered mail, including most European countries and Canada, some others like US and Australia do not offer this service (US used to offer tracking but recently downgraded their services starting 1st October 2015).
LOST MAIL: I will ship a replacement or make a refund for lost mail. I consider that a package is lost if it wasn't delivered in 40 days after shipping.
For International orders, please note that should your package incur any fees or taxes upon entering your country's customs these are your responsibility.
Refunds and Exchanges
I am happy to accept returns on any* item which is returned unused and as packaged within 14 calendar days of delivery. Return shipping costs are the responsability of the customer. If you require a returns form, please email me.
*Custom items cannot be refunded but if you are unhappy with your purchase, please do contact me.
If an item is damaged in transit please contact me immediately via convo or e.mail (please do not use the feedback system), a full refund or exchange would apply.
Additional Policies and FAQs
* HOW TO LOOK AFTER YOUR JEWELRY *
• Avoid contact with water and perfumes
• When not wearing it, store it in a box or jewelry bag to keep it safe from dust and scratches
• Keep it separately from other jelwery to prevent scratches
• A lot of my jewelry is made from raw brass and this tarnishes over time, although this adds to the vintage look and I personally love it, you may not, so under each listing I have written a detailed description of how that specific item should be looked after. Please read it.
Every item in my shop is handmade by me once I receive your order, thus the item you receive may vary slightly from the photo in the listing. I try to describe each listing as well and as accurately as I can, and always photograph in natural light. However, sometimes computer monitor's show colors differently. Please bear this in mind when placing your order.
In order to minimize my impact on the environment I do not include a paper receipt or packing slip, as all of this information can be found under your Etsy Purchases page.
E.mail address: reyesrobledof [!at] yahoo.com
Last Updated November 11, 2015