Reviews

Average item review
5 out of 5 stars
(1629)
Kari Neal

Kari Neal on Jan 18, 2017

1 out of 5 stars

The first time I received it, I ordered it in plenty of time to give as a Christmas present for my mom, with her future granddaughter's name inside. To my horror they sent the locker with my daughters name misspelled. I had nothing to give my mother for Christmas. Instead of feeling bad and rushing me another necklace, they offered to send a new disc and have ME do the chore of popping off the old one and replacing it with a new disc. When I said I wanted a new necklace inside they did not offer to pay for the shipping back and would not send a new necklace until I sent the messed up one back. Not only that, the disc with the correct name I wanted to look like the picture with slight darkness inside each letter to make it pop. There is no darkness inside each letter and you can't see them as well as in the picture.

RhondasTreasures

RhondasTreasures responded on Jan 18, 2017

I offered customer if she would like me to send her out a new disc, for her to put inside or send back original necklace. She didn't respond till approx. 2 weeks later, and when she did, said where is my disc. I said I was waiting to hear back from you to see if you wanted me to just send out a new disc, that you could just put in yourself or for you to send back original necklace for me to fix. Giving her the option (Sorry I'm not a mind reader). She said "fine just send out a new disc". I always do reimburse shipping if there is an error on my side and happy to do so. The customer equates "to my horror" please see above,to two letters being transposed. Please contact me if I can be of assistance or there is anything else I can do.

Jody Brooks

Jody Brooks on Jan 15, 2017

5 out of 5 stars

Bought this as a gift for my mother for Christmas and she loved it. Added a picture of her and her mother and it made her cry. The necklace came in a pretty box with a bow. Received it quickly. Thanks for the great service.