RichDesignCo

Event Decor & Gifts for Life’s Special Occasions

Brentwood, California
|
| 35,069 Sales | 5 out of 5 stars 5 out of 5 stars

RichDesignCo is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Welcome to our shop! Make sure to check out our spring refresh sale! As always, our event signs and gifts are here to make your special moments even more memorable. Please reach out if you nee help finding something or have any questions! We love to chat. :)

Announcement

Last updated on Mar 25, 2024

Welcome to our shop! Make sure to check out our spring refresh sale! As always, our event signs and gifts are here to make your special moments even more memorable. Please reach out if you nee help finding something or have any questions! We love to chat. :)

35069 Sales

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Kailey McLaughlin Rich

Contact shop owner

Kailey McLaughlin Rich

Reviews

Average item review
5 out of 5 stars
(5512)
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About RichDesignCo

Sales 35,069
On Etsy since 2015

Custom Personalized Wedding & Event Signage and Gifts

Shop members

  • Kailey McLaughlin

    Owner, Creator, Designer

    Kailey is the owner and lead designer of the RDC team. She works out of the California headquarters and is responsible for coming up with the designs for all of the items in our store. She is also the person you communicate with via messages.

  • Chris Rich

    Finance, Shipper

    Chris is our lead accountant and finance person. He also helps ensure that our California warehouse stays organized and helps coordinate with our shipping partners.

Production partners

  • Local Wood Mill

    San Ramon, CA

    Makes our wood bases for us.

Shop policies

Last updated on Mar 6, 2024

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Mar 8, 2024

Frequently asked questions

Shop Hours

Our shop is open 24/7 for your shopping convenience. If you have any questions, please don't hesitate to send us a message. We are available to answer messages during the following hours:

M: 9:00 AM - 4:00PM PST
T: 9:00 AM - 4:00PM PST
W: 9:00 AM - 4:00PM PST
TH: 9:00 AM - 4:00PM PST
F: 9:00 AM - 4:00PM PST

We strive to answer messages within 24 hours. However, we are out of the office on Saturdays, Sundays, and all major US holidays. Any messages received while we are out of the office will be answered the next business day.

Our Signs

All the lumber for our signs is locally milled, cut, sanded, and stained, so there are never 2 boards that are precisely the same. Wood grain, lumber shades, and knots are naturally occurring and a unique part of every individual base that we make and should be expected.

Due to the handmade nature of our signs, we cannot guarantee a perfectly smooth edge or perfectly clear surface. Small blemishes that are not noticeable from a normal viewing distance may exist. Minor scratches are not considered defects. Before we ship, we inspect each sign to ensure there are as few blemishes as possible. Acrylic can scratch easily, so please take care in handling it after it's received.

Do you take custom orders?

We love making custom orders! We have custom listings for you to purchase here: https://etsy.me/2toZukx If you’d like something more custom or would like to chat with us about your ideas, feel free to send us a message!

Can I change the design?

All our items come with the design as-shown in the listing with your personalized details, such as names, dates, and hashtags.

To change the design, font, or to create your own design, check out our custom options here: https://etsy.me/2toZukx

If you have questions or need something more specific, just send us a message and we will be happy to help. We love making custom items!

Do you send proofs?

In order to maintain our production schedule and keep orders shipping on time, we only provide proofs on custom-designed orders and seating charts. You can usually expect a proof within 5 business days of placing your order for these items. All other items will ship as shown in the photos with your personalization.

All custom design orders, unless otherwise specified, are limited to one round of changes. Additional proofs may delay your order shipment date so please make sure to send us a detailed idea of the design you’d like so as not to delay your order.

All proofs will need to be approved within 48 hours or it may delay shipment. If proofs are not responded to within 7 days, we will ship the item as shown in the proof.

Seller details

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