RiddleFinchArt

Privacy Policy — Riddle Finch

This Privacy Policy describes how and when Riddle Finch collects, uses and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. Please see the Etsy Privacy Policy to learn about its privacy practices.

Information we collect
To fulfil your order, you provide us with certain information (which you authorised Etsy to share with us), such as your name, email address, postal address and the details of the product you are ordering. You may also choose to share additional information if you contact us directly.

Why we need your information and how we use it
We rely on the following legal bases to collect, use and share your information:

as needed to provide our services, such as fulfilling your order, settling disputes or providing customer support;
if necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as keeping records of purchases as required by tax law; and
as necessary for our legitimate interests, where those interests are not overridden by your rights or interests, including providing and improving our services and complying with the Etsy Seller Policy and Terms of Use.

Information sharing and disclosure
We share your personal information only in limited circumstances:

Etsy: as necessary to provide our services and comply with Etsy's Seller Policy and Terms of Use.
Service providers: trusted partners who help fulfil your order, such as our printing and production partner and delivery companies. They receive only the information needed to produce and ship your order.
Business transfers: if our business is sold or merged, your information may be shared as part of that transaction, only to the extent permitted by law.
Compliance with laws: where reasonably necessary to respond to legal process or government requests; enforce our agreements and policies; prevent or address fraud, security or technical issues; or protect the rights, property and safety of our customers or others.

Data retention
We keep your personal information only as long as necessary to provide our services, and as required to meet legal, tax and regulatory obligations, resolve disputes and enforce our agreements. We generally keep order information for up to 3 years.

Where your information is processed
Your information may be processed in the United States and in other countries where our service providers operate, which may have different data protection laws from your country.

Your rights
Depending on where you live, you may have rights over your personal information, including:

Access: to request a copy of the personal information we hold about you.
Change, restrict or delete: to correct, limit our use of, or delete your information. Unless we are required to keep it for legal reasons, we will generally delete your information on request.
Object: to object to our use of your information based on our legitimate interests.
Complain: to raise a concern with your local data protection authority, where applicable.

How to contact us
Riddle Finch is responsible for your personal information. If you have questions or concerns, contact us at hello@riddlefinch.com