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RiverPoet

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RiverPoet

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Shop policies

Last updated on April 13, 2012
Hello! Welcome to my shop. I am a knitter, and began spinning to support my habit. Naturally, that lead to dyeing my own fiber and yarn. After a while, I realized I was dyeing more than I could ever spin or knit. My excess is your gain!

I have a fur-kid friendly, non-smoking home. All fiber is bagged and stored separately as soon as it is spun or dyed, to keep any migratory furkid fluff away from it. However, I cannot guarantee that the fiber or yarn is 100% free of stray hairs. (They're ninja-like in their stealth abilities.) If you are highly allergic, you may want to take this into consideration before buying.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Requests for refunds or replacements should be made within five (5) days of receipt of the item.

Each monitor displays images differently. If you get an item and decide you don't like it, I'll refund your purchase price, less shipping and a 5% restocking fee once the item is returned to me.

If you receive an item that was clearly not as described (said red yarn, but you got blue), I'll refund the cost and your shipping fee once the item is returned to me.

I treat my rovings with care while dyeing to avoid felting. If you do get roving that has felted, I will replace it or refund your purchase price with shipping if it is returned to me.
Payment
I accept PayPal. Please pay within three (3)days of committing to buy. (Otherwise, it may disappear from your cart - I have no control over this.) If payment is not received within three days and alternate arrangements have not been made, I reserve the right to cancel the sale and relist the item.
Shipping
I ship via US Postal Service, typically on Monday, Wednesday and Friday. Items will go first class unless it is less expensive to ship Priority. It does happen! If you need an item faster, please convo me prior to checkout and I will figure the Priority Mail cost for you and invoice appropriately.

Please note that sometimes packages to Canada can take as long as four to five weeks. I've never had an international package go missing yet - but sometimes a bit more patience is required. If you prefer to have your packages shipped via air with tracking, please let me know and I can advise of the additional mailing charges.
Additional policies and FAQs
For custom orders beyond one skein of yarn or braid of fiber, I require a 50% deposit to get started. If you opt not to purchase the custom order, the deposit will be refunded only after the items sell through the shop, minus any fees incurred.

Please feel free to convo me with any questions. Thanks!