JewellerybyMandy

RiverSong Jewellery - Handmade Gemstone Jewelry

Chichester, United Kingdom · 12 Sales

JewellerybyMandy

RiverSong Jewellery - Handmade Gemstone Jewelry

Chichester, United Kingdom 12 Sales On Etsy since 2011

0 out of 5 stars
(5)

Shop owner

Mandy

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Mandy

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Mandy

Reviews

No reviews in the last year

Anonymous on Dec 17, 2012

5 out of 5 stars

The bracelet I bought is lovely; so dainty and pretty and looks gorgeous on. Customer service was excellent; fast and friendly.

Anonymous on Feb 7, 2012

5 out of 5 stars

A veery special gift for a special mum, made to order in exact gems, size and clasp. A wonderful service

Anonymous on Feb 7, 2012

5 out of 5 stars

My aunty ( a lady who has everything) absolutely loved this, looks stunning and unique

View all 5 reviews

Shop policies

Last updated on June 22, 2012
Hi there - welcome to my shop and thanks for taking the time to check out my Shop Policies. If you need clarification on any of the information below, please convo me.

My wish is that you are 100% happy with anything you buy from my shop and I will always try to make sure that happens. I pride myself on being a perfectionist and treat each and every piece I am making with love, as if I were making it for myself.

All my jewellery will be sent wrapped in tissue, and due to the UK Royal Mail increasing postal charges, will now be in an organza gift bag, in a secure padded envelope. If you would like your jewelry sent in a box, please let me know and I will create a custom listing for you, in which the shipping charge will be increased to cover the cost of a larger package.

All international orders will be sent secure Airmail or DHL, whichever is most appropriate for cost and speed to your destination - Please see Shop Policies for more information. Please remember that I dispatch from the UK and that delivery times will reflect this. I will post out within 48 hours of receiving payment
Payment
PayPal only please
Shipping
I ship my jewellery out to you wrapped in tissue, in an organza gift bag, and then in a 'bubble' padded envelope to make sure it arrives with you safe and secure.

Within the UK, for items under £30GBP I use standard 1st Class Royal Mail and for items of £30 or over, Royal Mail 1st class 'signed for'

For any international destination, items up to £30GBP will be shipped by standard airmail. Items of £30GBP and over, will be sent by 'International Signed For', 'Airsure' or DHL depending on cost and which will get to you quicker!

Additional items ship for free - if any item is a gift and you would like it boxed separately, please let me know.

Please remember that you are responsible for any customs / import duties applicable to your country / state.
Refunds and Exchanges
EXCHANGES
I am happy to exchange on any item* (see below for earrings and custom orders) if requested within 7 days of your receipt of the item - just send the it back to me (unworn and in original packaging) and I will refund your purchase price but not the cost of the shipping.

*With earrings, I am happy to exchange, but there will be a charge for replacement of the earwires - please convo me for a quote.

Custom orders are a little bit different - particularly if I have had to source the gemstones for you especially - I will always consider an exchange, but it will depend on whether I think I can find an alternative buyer.

REFUNDS
I will only give a refund if the item is faulty or has been misdescribed in some way - so please ask as many questions as you need before you purchase! Thanks
Additional policies and FAQs
I happy happy to undertake custom orders - which can usually be completed within 5 working days. However, if I have to source and order gemstones, it can be longer than this, up to 3-4 weeks.

For orders over £30 GBP, I need a deposit of 50%, I will then keep you updated with photos whilst I am making your order, payment will be due on completion before shipping