RiverWoodForest

✵ RETURNS & EXCHANGES:: Since everything in the shop is custom-handmade to order through my print partners, I, unfortunately, can not accept exchanges or returns. Please use the sizing charts provided in the listing pictures to ensure proper fit before ordering. If you have any other problems with your order, however, please reach out to me prior to writing a review and I'll try my best to work with you to find a reasonable resolution.

✵ DAMAGED ITEM:: If you have received a damaged or defective product, the wrong item, or any problems with the print quality, please contact me within 3 business days of receiving the product so I can quickly file a claim and proceed with a replacement.

✵ CANCELLATIONS:: As soon as an order is received via Etsy, it is immediately submitted to my print partner to be printed according to your order specifications and can only be canceled if it has not yet reached production stage to begin printing. If you need to cancel your order, reach out ASAP and I'll check the status of the order to see if it can be canceled.

✵ REFUNDS:: Refunds will not be issued if the product has arrived undamaged and with no defects. If you have any concerns prior to ordering please reach out so I can help answer any sizing questions and concerns. Since these garments are handmade there is a small possibility for human error. If your garment doesn't fit and you followed the sizing instructions and charts in the listing, I will need clear pictures of the garment laid out flat on the floor with a measuring tape or ruler showing the length and width of the product so I can send the issue for review to my partner. Sizing replacements will only be considered if the garment does in fact not match the sizing measurements provided in the product listing and picture proof is provided by the customer. Please allow 1 business week for this kind of review once the proof is submitted.

✵ LOST PACKAGES:: For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact me if you have not received your order within the timeframe as I may be able to issue a replacement or full refund. Make sure to double-check with your local post office to make sure your order simply hasn't been scanned in. If your order has passed this timeframe I will not be able to issue a refund. Being a small business I can only afford to hold financial responsibility for my end of the sale, and not the post office's mistakes or stolen products. If you fear your product has been lost in the mail and your tracking information hasn't been updated in a few days, feel free to reach out to me and we can investigate further into your order. Though I rarely get products lost in the mail, these things do happen, and I'd be happy to help out in any way that I can.

✵ SHIPPING & PRODUCTION TIMES:: I work with some of the most amazing local businesses to help me create and distribute all prints, apparel, and home goods to provide the best quality products possible for all my customers. I follow each production partner's individual shipping methods and processing times. Please reach out for current production and shipping updates per product as they're all different.

✵ GIFTING DEADLINES:: If your order is needed for a particular day, please reach out before purchase to check production times or write in the "note to seller" at checkout to see if your purchase will be shipped out on time. If the product will arrive later than you need it or if it will arrive in time I will reach out, either way, to let you know. :-)

✵ TAXES & DELAYS:: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs, COVID, or general shipping delays that happen around the holidays. Please make sure to consider these factors before ordering.