Rivor

Handmade Vintage Semi-precious Stones Wiring Jewellery

7 Sales

Rivor

Handmade Vintage Semi-precious Stones Wiring Jewellery

7 Sales On Etsy since 2011

Green Rivor

Contact shop owner

Green Rivor

Shop policies

Last updated on August 24, 2013
If any of my pieces draw your attention, do believe that you and I share something very true and beautiful in common. Nice to meet you!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Hong Kong Buyers:

1) Paypal. Directly pay through etsy here.
2) Bank deposit. If you prefer to make a bank transfer, kindly send me an email to rivor.lau [!at] gmail.com and I will send you the bank account number. Please email me the bank slip after payment is done.

Overseas Buyers
Paypal. This is the easiest and most secure way of money transaction online.

Please note that customers are responsible for their own import duty and other fees or taxes that are requested by your own countries. The payment here only covers the product price and the stated shipping cost.
Shipping
While I am from Hong Kong, I use Registered Mail service by Hong Kong Post (http://www.hongkongpost.hk/eng/index.htm). It usually takes 1 - 2 weeks between sending and receiving. After I send out your order, I will send you a tracking number, and you can check the shipping status here:
http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp
Select your country and paste the tracking number on the required area.

Please note that I am not responsible for any delay caused by customs, if any. Please also understand that I cannot guarantee a product to be arrived on an exact date required by customers.

Shipping Cost
For most countries, the shipping cost is USD2.5 - 5 for parcel less than 500g, which is a common weight range for sending jewellery items. If you want to add insurance to your parcel, an additional USD2 is needed.

Import Duty and Tax
Customers are responsible to import duty and tax required by their own countries.

Packaging
Products will be wrapped securely for shipping purpose. I usually do not use jewellery box due to its weight for shipping. However, if you do want to have a jewellery box, we will charge for the additional cost and inform you in advance.
Refunds and Exchanges
I check my products thoroughly and wrap them securely before shipping, but in case they are broken during shipping, I will refund your payment. In case this happens, it is necessary to take a picture right after it is unpacked, and send me email within 3 days the parcel arrived.

If you do not choose to refund the payment, I will be happy to send you a new one of the same product. I will bear all the shipping cost for both return product and replacement product. I try my best to make you feel the most satisfied in any situation.

Image is for reference only
Since all products are handcrafted, it cannot be identical as the image I use on the internet, especially when it involves free-formed wiring pattrern and irregular shape materials. Color will also be slightly different from pictures you see on screen. I do not offer refunds for these two conditions.

Again, all claims should be raised within 3 days of the parcel received. Customers are required to take a picture of the products and the receiving note to show the date of product received.

You are welcome to send me email to rivor.lau [!at] gmail.com in case you have any questions and I’ll be happy to provide information as much as you need.

In case of disputes, Rivor reserves the right of final decision.
Additional policies and FAQs
Copyright
All products are my original designs and I reserve the right of copyright of all product designs here. If I found anyone violating our copyright, I will immediatey report to related organisations.