Robolight2018

We greatly value your feedback and strive to provide the best possible service.

If your product arrives damaged, please contact us immediately. We will do our utmost to resolve the issue promptly and ensure your satisfaction.
For returns due to reasons such as appearance or size concerns, please note that customers are responsible for the return shipping costs. Additionally, a 20% restocking fee will be applied. We understand that this may cause inconvenience, and we sincerely appreciate your understanding.
If you need to redirect a shipment after your order has been dispatched, a redirection fee of $25–$45 per package will apply. To prevent additional charges, please double-check that the shipping address provided during your order is accurate. Should you require any assistance or have concerns regarding your order, please feel free to reach out, and we will be happy to assist you.
All customs duties for orders are handled strictly in accordance with legal regulations.
Buyers are responsible for any customs duties and import taxes that may apply. Please ensure that you provide a valid contact number to facilitate any necessary customs procedures.
If an order remains unclaimed at the destination, it may be disposed of, and unfortunately, no refunds will be issued in such cases. Additionally, we cannot be held responsible for any delays caused by customs procedures.
If you have any further questions or need assistance with your order, please do not hesitate to contact us. I, Lee Inmo, am the data controller for your personal information, and you can reach me at 1024ccgm@gmail.com.
Your satisfaction is our priority, and we are always here to help. Thank you for choosing our products—we truly appreciate your support.