RobotWhaleStudios
Denton, Texas
1,685 Sales
Shop policies
Last updated on
February 5, 2018
Hi There! Thanks for stopping by Robot Whale Studios. We're glad you're here. We strive to provide creative and fun kid themed vinyl wall decals. So take a look around...we hope you'll find something you love!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We have a 100% you love it policy! If you're not happy, we're not happy!!
If for any reason you are unhappy with your order you may return the unused decal to us within 10 days for a full refund (minus shipping costs.)
If your decal is damaged upon receipt (that would be awful!) it will be replaced at no cost. Please send a picture of the damaged item via Etsy conversation. Your decal will be replaced in the same style and color as originally ordered.
All decals are removable, but not reusable. Please make sure that you follow all instructions that are included in your package for a successful installation. If your decal becomes damaged during installation, please convo us right away. Let's work together to figure out what went wrong and how to fix it!
Don't worry...installation is easy! In each package we provide step-by-step instructions and a "practice" decal so you can test your skills and how the decal works on your wall.
If you have any questions before you get started don't hesitate to convo us. We will be glad help walk you through the process so you can get great results the first time!
If for any reason you are unhappy with your order you may return the unused decal to us within 10 days for a full refund (minus shipping costs.)
If your decal is damaged upon receipt (that would be awful!) it will be replaced at no cost. Please send a picture of the damaged item via Etsy conversation. Your decal will be replaced in the same style and color as originally ordered.
All decals are removable, but not reusable. Please make sure that you follow all instructions that are included in your package for a successful installation. If your decal becomes damaged during installation, please convo us right away. Let's work together to figure out what went wrong and how to fix it!
Don't worry...installation is easy! In each package we provide step-by-step instructions and a "practice" decal so you can test your skills and how the decal works on your wall.
If you have any questions before you get started don't hesitate to convo us. We will be glad help walk you through the process so you can get great results the first time!
Payment
We accept major credit cards processed through Etsy and Etsy gift cards.
Your order will be fulfilled and shipped within 3-5 business days after payment has cleared.
Your order will be fulfilled and shipped within 3-5 business days after payment has cleared.
Shipping
SHIPPING ADDRESS
------------------------------
Please make sure your shipping address is correct when you place your order. We don't want any delays in getting your awesome decal to you!
DOMESTIC SHIPPING POLICIES
----------------------------------------------
All packages are shipped through USPS first class mail and typically arrive within 3-5 business days. if you just can't wait that long for your order to arrive, please send us a convo and we can discuss other shipping methods.
INTERNATIONAL SHIPPING POLICIES
------------------------------------------------------
International orders are shipped through USPS first class mail. International customers are responsible for all fees and tariffs associated with customs. These additional expenses are not included in the purchase or shipping cost paid to Robot Whale Studios. Your decal could take between 2-4 weeks to arrive depending on customs. All items will be marked as merchandise on the customs form.
International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms.
------------------------------
Please make sure your shipping address is correct when you place your order. We don't want any delays in getting your awesome decal to you!
DOMESTIC SHIPPING POLICIES
----------------------------------------------
All packages are shipped through USPS first class mail and typically arrive within 3-5 business days. if you just can't wait that long for your order to arrive, please send us a convo and we can discuss other shipping methods.
INTERNATIONAL SHIPPING POLICIES
------------------------------------------------------
International orders are shipped through USPS first class mail. International customers are responsible for all fees and tariffs associated with customs. These additional expenses are not included in the purchase or shipping cost paid to Robot Whale Studios. Your decal could take between 2-4 weeks to arrive depending on customs. All items will be marked as merchandise on the customs form.
International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms.
Additional policies and FAQs
PLASTER WALLS
-----------------------
We have found that our decals will not stick to plaster walls.
REMOVING A DECAL
-----------------------------
Want to change your look? No problem! You can easily remove your decal. Be sure to take your time and go slow as quickly removing it from the wall may cause the paint to peel with the decal. Using a hairdryer on a warm setting to apply a small amount of heat to your decal can help with the removal process. Robot Whale Studios is not responsible for any damage to the surface where you placed your decal.
-----------------------
We have found that our decals will not stick to plaster walls.
REMOVING A DECAL
-----------------------------
Want to change your look? No problem! You can easily remove your decal. Be sure to take your time and go slow as quickly removing it from the wall may cause the paint to peel with the decal. Using a hairdryer on a warm setting to apply a small amount of heat to your decal can help with the removal process. Robot Whale Studios is not responsible for any damage to the surface where you placed your decal.