RocaJewelryDesigns

RETURNS AND EXCHANGES

If for any reason you are unhappy with any item that you have purchased from our Etsy store, you may return it to us within 14 days of receipt to receive a full refund or to exchange it for another item. We only accept returns for purchases from our online Etsy store. Products purchased through our retailers must be returned to the retailer and are subject to the retailer’s individual store policy. Unfortunately, we cannot accept returns on any custom orders.

Items must be returned in their original packaging in perfect condition. We cannot accept COD deliveries. Should an item need to be returned for repair, please contact us by Etsy conversation message or call us Mon. – Fri. at 307-455-2959 from 9:00 am – 5:00 pm MST.

Items to be returned for refund or exchange should be shipped to the address below:

Roca Jewelry Designs
Etsy Store Return and Exchanges
PO Box 85
Dubois, WY 82513

REPAIRS AND ALTERATIONS

We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage due to normal "wear and tear" or production fault FREE OF CHARGE FOR ONE YEAR from the date of purchase. After one year, repairs may incur a minimal charge.

We will do our best to accommodate your repair request, but due to the nature of our products, some components may no longer be available for repair on older items. We will repair any item purchased through our Etsy store. Products purchased through our retailers must be returned to the retailer to process the repair.

We offer size alterations for bracelets and necklaces for a $15.00 fee plus shipping charges. We also will replace lost earring mates for half of the cost of the original pair of earrings plus shipping. Should an item need to be returned for repair, please contact us by Etsy conversation message or call us Mon. – Fri. at 307-455-2959 from 9:00 am – 5:00 pm MST.

Items to be returned for repair or alteration should be shipped to the address below:

Roca Jewelry Designs
Etsy Store Repairs and Alterations
PO Box 85
Dubois, WY 82513

For your protection, please insure the package for the full purchase amount. Roca Jewelry Designs is not responsible for items damaged or lost in transit.

PAYMENT OPTIONS

We accept American Express, Visa, Mastercard, and Discover credit card payments. We also accept Esty Gift Cards!

SALES TAX

Sales tax is automatically calculated based on your shipping address. All retail orders that ship within Wyoming are subject to sales tax.

SHIPPING

Orders for in-stock items will ship via USPS Domestic or International First Class Mail with appropriate insurance. Most orders will be mailed within two business days. However, due to the hand-fabricated nature of our products, some may require additional production time. If this is the case, you will be notified via email with the expected ship date.

DOMESTIC SHIPMENTS

All items will ship via USPS First Class Mail with an expected delivery time between 2-5 days depending on your location. If you would like your package expedited, USPS Priority Mail Express is also available. Expected delivery time for Priority Mail Express is 1-2 days at a charge of $26.50. Shipping and delivery times may be delayed during holiday seasons, so please add at least one day to the shipping time frames provided. Pricing is subject to change.

INTERNATIONAL SHIPMENTS

Items will ship via USPS First Class Mail International. Expected delivery times will vary depending on your location. Buyers are responsible for all international duties, taxes, tariffs, customs fees, and other import fees levied by their home country at time of delivery. For more information, please check with your local Customs Office and/or Postal Service. Shipping and delivery times may be delayed during holiday seasons, so please add at least one day to the shipping time frames provided. Pricing is subject to change.

CUSTOM ORDERS

Roca Jewelry Designs welcomes and encourages custom orders. Design intricacy and availability of gemstones and beads will determine production time and cost of your special order. Please contact us to discuss specific details concerning your one-of-a-kind piece! All sales are final for custom orders.

WHOLESALE

For wholesale information and pricing, please contact us by Etsy conversation message or call us Mon. – Fri. at 307-455-2959 from 9:00 am – 5:00 pm MST.

CARING FOR YOUR ROCA JEWELRY

Your Roca jewelry piece is crafted using natural gemstones and precious metals. Natural exposure to air and humidity will cause some tarnishing of metals and dulling of stones. To restore the luster of your piece, polish with a soft cotton cloth or silver polishing cloth. We recommend using a Sunshine Cloth which is available for purchase on this site.

Avoid exposure to water, detergents, and other chemicals to preserve the integrity and life of your piece. Avoid bathing and showering while wearing your jewelry piece, especially if it has been created with natural leathers, linens, rhinestones, or plated metals.

Store your jewelry in a dry area away from direct sunlight, preferably in a soft pouch or closed jewelry box.

Enjoy!