RockTHAT's Shop Policies
Welcome :) I'm friendly, easy to talk to, and customer oriented. I operate other shops on Etsy as well (RockYourWire, RockYourNose, RockYourBelly, and RockYourFancy).
I'm happy to answer any questions you have.
Paypal is my preferred method of payment. You can also pay with a major credit card through Paypal without opening a Paypal account. I will accept money orders if you contact me in advance, and your purchase will ship once all payment is cleared.
Shipping at Rock That is sent via Canada Post regular mail daily - Monday to Friday. Your order will ship the next weekday after it is placed. There is no weekend shipping in Canada. Expedited shipping is available but it is extremely expensive in Canada - contact me for the price if you need your order expedited.
Refunds and Exchanges
I accept returns postmarked within 5 days of the receipt of your package. The item(s)must be returned in its original packaging.
Additional Policies and FAQs
1. What kind of shipping do you use?
All packages are shipped via Canada Post
2. Where is my order coming from?
Vancouver Island, BC Canada, which is in Western Canada.
4. How long will it take for my order to get to me?
APPROXIMATE shipping times are:
Canada 3 - 5 business days
US 9 - 12 business days
Other international shipments vary
Customs can hold a package for inspection, though and there is no control over that.
1. I offer a money back guarantee on everything I sell. You may return it for a full refund (minus shipping).
Last Updated February 26, 2011