Vintage Assemblage Jewelry by Karen Graham
RoseAndThatch's Shop Policies
Hello and thank you for visiting my shop! I strive to give the best customer service and I will respond to questions and concerns. Please remember that the jewelry I make is recycled, reclaimed and reused, so it is not new. I fully guarantee all workmanship.
I accept Credit Cards and Paypal.
Also, please ensure your Etsy address matches your Paypal shipping address. Otherwise, orders will be delayed until I am able to confirm the correct address.
Item(s) will ship within 2 to 4 business days (not including holidays) of confirmed payment to the address provided on Etsy not Paypal. It is helpful if both addresses match.
If you would like insurance please contact me and wait for a revised invoice before sending payment.
Although it is rare for me to have any problems with shipping, it can occur. I can not be held liable for shipping problems if insurance is not purchased.
*Domestic (US) shipping
I ship via USPS Priority mail. This does not include insurance towards loss and damage. If you require that, please contact me BEFORE placing your order.
** International customers
First class mail has no way to track delivery and it does not include insurance for Losses/damages during shipment. If there are any Customs/Duties fees, they are the responsibility of the buyer. It is very important that you let me know your item arrived if you order international. Shipping can take 2-4 weeks or more overseas or in customs! I am not responsible for orders that do not reach your destination.
The combined shipping rate is only offered if payment is sent for all items in one transaction and to the same address.
Refunds and Exchanges
I want you to love your Rose and Thatch creation! However, if you are not completely happy with your purchase, I will offer a refund/exchange. Custom orders are not returnable.
*Please contact me within 7 days of receipt on Etsy
*Items need to be returned, preferably in their original packaging, within 10 days.
*I cannot refund shipping amount.
*If it is a simple return, I will reimburse the cost of the item minus the shipping fees.
**Please note: I cannot offer refunds/exchanges if packages are lost or undelivered.
*** Remember these pieces are repurposed and reclaimed, they are not new! Sometimes stuff happens and sometimes stuff breaks. Don't be afraid to convo and ask me to fix it for you or exchange it.
Additional Policies and FAQs
If you need any minor adjustments on any jewelry pieces such as adding a bead, removing a bead, changing necklace length, type of earring clasp, etc. please just let me know. I will be happy to make changes for you at no extra cost. :)
Last Updated April 8, 2014