RoseberryStore

Roseberry Boutique

Lichfield, United Kingdom · 1569 Sales

RoseberryStore

Roseberry Boutique

Lichfield, United Kingdom 1569 Sales On Etsy since 2011

5 out of 5 stars
(363)
Roseberry Boutique

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Roseberry Boutique

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Reviews

Average item review
5 out of 5 stars
(363)
louloubug1984

louloubug1984 on Aug 2, 2016

5 out of 5 stars

After I got my first order (map print letters and heart) I just had to get something else and this frame didn't dissapoint. Rosie is wonderful, she did this as a custom design (we picked the country where we got engaged). The service was so fast, quality amazing and it is beautiful! Love this so much and again cant wait for it to be part of my travel themed wedding. Amazing! X

louloubug1984

louloubug1984 on Jul 15, 2016

5 out of 5 stars

This is stunning, even better than in the pics. Beautifully made, looks so so good. Can't wait for it to form part of our top table at our travel themed wedding in Crete. It is also super light so easy to travel. Gorgeous. Thank you x

View all 363 reviews

Updates

This frame is made from a jigsaw of a world map, so is perfect for your holiday snaps!

About

Something old into something new.

I started my shop from my bedroom room while I was still studying at University.

Since then it has grown into a small business, making custom gifts for weddings and the home, as well and one of a kind, upcycled items.

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Shop members
  • Rosie

    Owner

    A 25 year old graduate from the UK, I set up my Etsy shop in early 2011. I love making custom items and quirky one of a kind pieces.

Shop policies

Last updated on April 16, 2016
Located in the UK, Roseberry Boutique opened in March 2011 and sells handmade homewares, accessories and supplies.

I love reusing old items and giving them a new lease of life, so most things you find in my store will have been used before somehow!

facebook.com/roseberryboutique
http://roseberrystore.tumblr.com/
rosielullah [!at] gmail.com

Accepted payment methods

Payment
As I am located in the UK, the only form of payment I can accept is Paypal.

If you are located outside the UK please be aware of your county's import tax, as it is impossible for me to include this in the purchase price. It usually only applies to high value orders, but please keep it in mind.

If you wish to cancel your order please let me know asap. I am happy to give you a full refund, as long as I have not dispatched the item, or already started making it.
Shipping
I always use clean, sturdy packaging to send all items. However, packaging is not fancy and is kept to a minimum to keep the postage costs as low as possible. In some cases I make re-use clean boxes.

Premade items are shipped within 5 working days. Unless an item specifically says it is ready to ship, please assume that it will need to be custom made. Custom orders will take up to 2 full weeks to make before shipping. I cannot ship items on Saturday or Sunday.

All quoted postage within the UK is Standard Second Class Royal Mail. If you would prefer First Class or a form of postage with insurance or tracking please message me before buying to discuss the cost. If your shipping address is within a reasonable distance your item may be personally delivered, with the postage you have paid instead being used to cover petrol costs.

All quoted postage outside of the UK is International Standard, which does not include tracking info. Items usually take between 5-10 full working days to arrive, however, can take up to 25 full working days if held up by customs. If you would like to upgrade to International Tracked postage this is an additional $12 for your entire order, please message me before buying so I can set up a custom listing for you.

Please be aware of national and international holidays as these can greatly delay the post!
Refunds and Exchanges
Refunds on custom items that have been dispatched are only available if you items is damaged upon arrival or if it never arrives. I ALWAYS get a proof of postage, if you are in doubt of your item being sent I can happily show this to you.

Refund on non-custom items are available for up to 14 calendar days after you receive the item. A refund will be given once the item has been returned to me, in the same condition in which it was sent. You will be refunded the item price and the original postage cost, however, it is your responsibility to pay for the item to be securely posted back to me.

IF YOUR ITEM IS DAMANGED
You will be required to show me photographic evidence that your item is broken. This is so I can claim against the Post Office for damaging the item in transit and therefore be able to give you a full refund or replacement if possible.

IF YOU ITEM NEVER ARRIVES
If you item has not arrived within 25 full working days please let me know and I will give you a full refund or replacement if possible. The money will be claimed back from the Post Office who do a full investigation into the delivery, and will find out where they item went. PLEASE NOTE if they find that it did infact arrive at your address, you as the buyer will receive a fine for making a false claim! Please check with all other household members that the parcel did not arrive as the fine is very substantial.
Additional policies and FAQs
If you have any ideas you would like to suggest please let me know! I am open to bulk orders and fresh thoughts! I also have another shop, shadyglaze.etsy.com