RoseberryStore

Roseberry Boutique

Lichfield, United Kingdom · 1612 Sales

RoseberryStore

Roseberry Boutique

Lichfield, United Kingdom 1612 Sales On Etsy since 2011

4.5 out of 5 stars
(371)
Roseberry Boutique

Contact shop owner

Roseberry Boutique

Reviews

Average item review
4.5 out of 5 stars
(371)
View all 371 reviews

About

Something old into something new.

I started my shop from my bedroom room while I was still studying at University.

Since then it has grown into a small business, making custom gifts for weddings and the home, as well and one of a kind, upcycled items.

Shop members

  • Rosie

    Owner

    A 25 year old graduate from the UK, I set up my Etsy shop in early 2011. I love making custom items and quirky one of a kind pieces.

Shop policies

Last updated on May 17, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Buyers to pay return postage costs. The price of the item will only be refunded once the item has arrived back to me in the same condition as it was originally sent.

IF YOUR ITEM IS DAMAGED
Do not throw away your item or packaging, as you will be required to show me photographic evidence that your item is broken so I can claim against the Post Office for damaging the item in transit, and therefore be able to give you a full refund or replacement if possible.

IF YOU ITEM NEVER ARRIVES
If you item has not arrived within 25 full working days of being dispatched please let me know and I will give you a full refund or replacement if possible. The money will be claimed back from the Post Office who do a full investigation into the delivery, and will find out where they item went. PLEASE NOTE if they find that it did in fact arrive at your address, you as the buyer will receive a fine for making a false claim. Please check with all other household members that the parcel did not arrive as the fines can be quite large.
Payment
If you are buying from outside the UK please be aware of your country's import tax, this is not included in the shipping price.
Shipping
Pre-made items will be processed within 4 working days, which does not include Saturdays and Sundays.

All UK postage is Standard Second Class Royal Mail which takes 3-4 working days (on top of processing time). Upgrades to First Class Recorded postage is available at the check out.

All quoted postage outside the UK is Standard Airmail, which usually takes between 5-10 full working days to arrive (on top of processing time), however, items can be held up at international customs and can therefore take a full 25 working days to arrive. Standard Airmail DOES NOT include any tracking info, you can upgrade to tracked international shipping at the checkout.
Additional policies and FAQs
I also have another shop: shadyglaze.etsy.com