RosesAndCream's Shop Policies
Hello and welcome to Roses and Cream Studio!
Paypal is my preferred method of payment (credit card payments may also be made through Paypal even if you don't have an account). Payment must be made in full and cleared before the item is shipped. If you are having any difficulty with Paypal, please contact me and I will attempt to assist you in any way I can.
California residents must pay California sales tax.
Please discuss any questions about costs and payments with me through convo.
ROSES AND CREAM STUDIO CUSTOM DOLLS:
There will be a non-refundable deposit to start work on your doll. If special materials (such as specialty yarn for the hair) are requested, there will be an additional cost added and these special order funds are due at the time of the custom doll request (along with the deposit)
Completion time will depend on shipping of any supplies needed and I will keep you updated on times as your doll is created. It often takes approximately 4-6 weeks after agreement on choices and the deposit has been paid (depending on availability of materials needed). As soon as your custom order is finished, I will list it in my shop with a reservation for you.
After seeing completed photos of your doll, if you are happy with him/her, you will have the option to purchase for the remaining balance + shipping. If you decide he/she is not the doll for you, you will not be required to purchase the doll and I'll list him/her as available for others. I would never want anyone to feel committed to purchasing a doll they don't absolutely love!
The final payment is due within 5 working days of the completed doll listing being posted on Etsy, unless agreed otherwise in advance. If you do not make a payment within the agreed schedule, I reserve the right to put the doll back on sale in my shop, or elsewhere, and will refund you any money paid over and above the initial deposit payment. I will ship the doll within two working days of your final payment.
I often use recycled boxes for shipping.
The shipping fee listed is based on my estimate of the actual cost. If the shipping cost ends up being lower than estimated, I will reimburse you for anything over $1.00 of actual shipping cost.
I will ship to your Paypal listed address. Please ensure that this address is up to date. Buyers are responsible any shipping costs of returned and resent packages that are due to an incorrect address.
I ship my items via USPS. I usually ship within one or two working days after the Paypal transaction goes through.
I will convo you once the parcel has been shipped with a track and trace number that will allow you to track your package.
International buyers are responsible for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery.
Please discuss any questions about shipping with me through convo.
Refunds and Exchanges
I want you to be delighted with your purchase. If you are unhappy with your purchase, please contact me first and I will work with you to resolve any issues. If we can't figure out a resolution, I will refund your full purchase price, not including shipping fees, upon return of the item in its original condition, and within 10 days of your receipt. Please use delivery confirmation on all returns and provide the tracking number after mailing. All refunds would be issued through PayPal.
Additional Policies and FAQs
I so appreciate your positive feedback on my site, and thank you in advance for taking the time to leave a comment!
Last Updated October 26, 2013