Rosiceramics' Shop Policies
Welcome to Rosi Ceramics!
My name is Rosa Dennis. All items displayed on this site are original, unique, and one-of-a kind handmade by me. Enjoy!
I accept PayPal or postal money orders. Please note, you do not need to join PayPal to use it. You can use your credit cards through PayPal for any purchases. This is the safest way to go!
Items will be shipped as soon as payment is received.
I use USPS/FedEx. .All shipments are insured. All ceramics are packed securely to ensure items reach you in perfect condition.
Be sure to convo me if you want items rushed or would like to upgrade shipping.
Please note, I will only ship to your PayPal address,so please ensure that the address you entered in PayPal is correct for prompt delivery.
Refunds and Exchanges
I want you to be happy with your purchase, so please contact me immediately if there is a problem so that it can be rectified.
If you wish to return the product, please convo me within 10 days with your intention to return it. Once I receive the item(s) undamaged, I will issue a refund for the cost of the item. Shipping costs, to and from, are not refundable. Return shipments must be sent insured. Items should be returned no later than 15 days after purchase for a full refund. A 50% refund will be issued if items are returned 30 days after purchase.
If the item(s) do not arrive within time expected, arrive damaged or if there are any discrepancies, please contact me immediately and I will make arrangements for the appropriate replacement, refund or file a claim on your behalf. For insurance purposes, photos of damaged work may be needed.
Please keep all original packaging--do not discard them, otherwise claim with USPS or FedEx may be compromised, in which case, I reserve the right to hold customer responsible.
Last Updated March 1, 2014