Announcement Exquisite medieval dresses for all sizes up to US 34
Exquisite medieval dresses for all sizes up to US 34
Tanya Demeris on Dec 3, 2013
BEAUTIFUL GOWN! GREAT QUALITY! THANK YOU SO MUCH!
Dorinda Young on Sep 2, 2013
No dress, no contact, no refund. Do not order from these con artists. They took my money and ignored every email I sent. It was to be my wedding dress. DON'T TRUST THEM!!! The website says 14 days to make a dress. Rubbish. They will take your money but you won't get a dress from them. Go to Carole at Camelot Costumes. Carole is amazing. She answered all my questions and kept in touch throughout the process. The dress arrived and it is gorgeous. It's a perfect fit and the workmanship is amazing. The dress from Camelot arrived ahead of schedule and is a 10 out of 10.
RoxxOnline responded on Nov 19, 2013
Kim has been ill for some time and let things get on top of her. I have come in to do the admin side and will sort out any outstanding issues in due course. We can only apologise and ask for understanding whilst I fix this moving forward. Some comfort can be taken that Kim is a dress designer not a business woman which is why her products are so go and the customer service is not as good...
Anonymous on May 1, 2013
My dress arrived yesterday...it's perfect in every way...fits just right...I love it! nCustomer service oriented they are NOT...I wish I lived in England I'd go work for them and help out with that! I didn't get an order confirmation, shipping notice, nothing...until I asked several times. I did get an apology and a note about staffing issues at the end when they did finally ship my dress. The gown is exactly as pictured..you will get your product...just go in knowing you will wait about a month to see it and you may need to initiate communications. I don't know if they pay more attention to email direct from their website than Etsy or what. All in all I am happy with the dress and I bought it early in case there were hang-ups...I'll put up pix of my wedding in the fall!
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