RoxxOnline

RoxxOnline beautiful handmade medieval dresses

39 Sales

RoxxOnline

RoxxOnline beautiful handmade medieval dresses

39 Sales On Etsy since 2009

0 out of 5 stars
(17)

Announcement   Exquisite medieval dresses for all sizes up to US 34

Announcement

Exquisite medieval dresses for all sizes up to US 34

RoxxOnline

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RoxxOnline

Reviews

No reviews in the last year
Dorinda Young

Dorinda Young on Sep 2, 2013

1 out of 5 stars

No dress, no contact, no refund. Do not order from these con artists. They took my money and ignored every email I sent. It was to be my wedding dress. DON'T TRUST THEM!!! The website says 14 days to make a dress. Rubbish. They will take your money but you won't get a dress from them. Go to Carole at Camelot Costumes. Carole is amazing. She answered all my questions and kept in touch throughout the process. The dress arrived and it is gorgeous. It's a perfect fit and the workmanship is amazing. The dress from Camelot arrived ahead of schedule and is a 10 out of 10.

RoxxOnline

RoxxOnline responded on Nov 19, 2013

Kim has been ill for some time and let things get on top of her. I have come in to do the admin side and will sort out any outstanding issues in due course. We can only apologise and ask for understanding whilst I fix this moving forward. Some comfort can be taken that Kim is a dress designer not a business woman which is why her products are so go and the customer service is not as good...

Anonymous on May 1, 2013

3 out of 5 stars

My dress arrived yesterday...it's perfect in every way...fits just right...I love it! nCustomer service oriented they are NOT...I wish I lived in England I'd go work for them and help out with that! I didn't get an order confirmation, shipping notice, nothing...until I asked several times. I did get an apology and a note about staffing issues at the end when they did finally ship my dress. The gown is exactly as pictured..you will get your product...just go in knowing you will wait about a month to see it and you may need to initiate communications. I don't know if they pay more attention to email direct from their website than Etsy or what. All in all I am happy with the dress and I bought it early in case there were hang-ups...I'll put up pix of my wedding in the fall!

View all 17 reviews

Shop policies

Last updated on February 4, 2011
Hello, it's great to be here on Etsy.I was born and live in the North East of England near a cathedral city called Durham. My name is Kim and I have been making clothes since I was 7 years old. I started making medieval dresses around 3 years and love every single one I make. I am a larger lady myself and always make my dresses to be as flattering as possible for evey size from petites in a 6 up to curvy size 36 girls.

Accepted payment methods

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Payment
I accept all major credit and debit cards and payments through paypal. All payments are securely processed through paypal but you do not need to have or open a paypal account to pay me.
Shipping
I ship worldwide and all items are insured in transit. A signature will be required upon receipt for all goods. I post by Royal mail with full online tracking.
Refunds and Exchanges
All custom items are non returnable unless faulty. I do not refund on ill fitting items so always check measurements before ordering. I can only accept returns on faulty items where an exchange will be offered.
Additional policies and FAQs
Where the fabric is available, all clothing is available in your chosen size. I can customize an existing design or make your dream dress to your own design if you prefer.