Crochet & Knitting
RubyCrochetShop's Shop Policies
Welcome to Ruby Crochet shop - you’ll find here perfect gift for yourself or someone very special in your life.
All our products are 100% handmade by me & my mom with skillful attention to details and high quality. We use only the highest quality yarns, which makes our products not only beautiful, but also very comfortable and lasting for a long time.
Only PayPal payments are accepted - please note that you don’t have to have a PayPal account to pay with your credit card through PayPal. Here is a brief outline of using PayPal to pay for a purchase: http://help.etsy.com/app/answers/detail/a_id/224/kw/paypal/r_id/100023
Payment should be made within 24 hours from the purchase. After that time unpaid transactions will be canceled.
Purchased ready to ship items are shipped within 24 hours after receiving the payment (unless it's weekend or a holiday) by registered priority mail. Items made to order are shipped when they are done, of course. :)
Approximate shipping time for Europe is about 3-8 business days. For other locations it takes usually about 5-14 business days. Please note that "usually" doesn't mean "always" - we can not be responsible for any delays caused by the postal services (due to holiday season or any other reason).
We always ship to your Etsy address - please make sure that all informations are correct. If you want shipment to another address, or you have any additional requirements - please contact us immediately after payment.
Please note: shipping cost does not include custom duties, import tax or any other fees required by the regulations imposed by your country. If such fees apply where you live, you are responsible for paying them. More information you'll find at your local customs office.
Refunds and Exchanges
If you are not 100% satisfied with your purchase, you may return it back within 10 days after receiving the item. Returned item must remain in the same condition as received (i.e. it wasn`t worn or used in any way and hasn`t got any damage) and you have to pay the shipping back costs.
Please note: shipping costs are non-refundable.
Additional Policies and FAQs
Unless stated otherwise, all items are in-stock products ready to immediate shipping. You buy exactly what you see on photos.
If you found something you like, but it's no longer available, or would like it in a different color, just let us know - we'll be happy to knit it especially for you.
Sale to people with a lot of negative feedback will be cancelled.
We will leave feedback after buyer.
If you have any questions don't hesitate to contact us. We are happy to help you.
You can also find us on facebook: http://www.facebook.com/RubyCrochet
Last Updated January 13, 2014