Announcement ⚜Welcome! Thanks for stopping by! ⚜
⚜Welcome! Thanks for stopping by! ⚜
Heather on Sep 25, 2016
Love the dress! Was slightly concerned about the price and the no-return policy but it turned out to not be a problem as the measurements were on spot and the dress was as described. Cannot wait to wear to Nanny's 100th birthday extravaganza! Shipped quickly and was very prettily packaged.
Frith Wilkinson on Sep 23, 2016
Lovely dress, thankyou. I gave one star less as I do think it was a bit overpriced for how faded the metallic paint is. Great service though and very quick to respond and quick delivery.
zoeynews on Sep 23, 2016
The dress is amazing - beautifully made and in perfect condition. Ruby was incredibly helpful and even gave me recommendations for where I could go to get a matching petticoat. All around a great experience and I will definitely go to Ruby next time I want to add to my vintage dress collection!
Accepted payment methods
- Accepts Etsy gift cards
If you pay with an eCheck, item will not be shipped until the check clears.
We do offer layaway on items over $150.00. Items are only available for layaway option when the item has been listed for at least a week. If you have questions or are interested in a layaway please don't hesitate to message us, we will give you all the details and options.
Normally our layaways are broken up into a maximum of 3 payments over no longer than 2 months. To start a layaway a deposit of 25% of the item price, is non refundable, is due in order to start the layaway. This can just be part of your first payment, it is not 25% on top of the total balance. If for some reason you can't make a payment on the payment date, no problem please just let us know. If a payment is more than 2 weeks late, the layaway will be canceled and you will be refunded what you have paid minus the 25% deposit.
****INTERNATIONAL BUYERS**** Please be aware of your country's custom/VAT fees! These fees are always the responsibility of the buyer, never the seller. These fees are not included in the price of the item or shipping and will under no circumstance be refunded. If buyer rejects item due to customs fees and the item is returned to Ruby Faye's Vintage, buyer is still responsible for shipping expense and will not be refunded cost of shipping. There will also be a 10% restocking fee deducted from the refund.
It is a federal offense to falsify customs forms and I can not mark item as a lower value or as a gift. I don't like these fees either but unfortunately there isn't anything I can do.
Refunds and Exchanges
Returns are only done if item is grossly misrepresented or flawed. We do not except returns due to fit or buyers remorse! Please check your measurements and measurements of a dress or similar item you own, if in doubt! If you need any additional measurements or help taking your measurement, please feel free to message us, we are happy to provide any additional information you need.
If a return is done, we must be contacted within 5 days of receiving the item. Refunds are not issued for items in which we were not contacted prior to the item being shipped back. Approved returns will be issued a RMA# that needs to be written on the front of the box. If a return comes back without a RMA# the item will be returned to sender and no refund will be issued.
The item is expected in same condition as it was sent out. We can not accept returns for items that are damaged by the buyer, such as stretching, breaking of seams or from wear. If a return is authorized and the item shows damage or wear from the buyer, only a partial refund will be issued. If you question the fit, please be sure to measure yourself prior to buying. Buyer is also responsible for shipping costs if item is allowed to be returned, unless the reason for return was a oversight or mistake by Ruby Faye's Vintage. If there is any issue, please just let us know we will work with you on it!
Additional policies and FAQs
Please be aware that almost all garments are pinned to the dress form to show the actual shape of the garment. Always go by the measurements for proper fit. Returns will not be accepted if you just looked at the dress form and assumed that that would be the proper fit.
Sale discount is only on items in the sale section and does not apply to any other item in the other sections. Sale price can not be combined with any other offer or discount. Sale price is only valid during the sale days. No reserves or layaways are allowed on sale items.
Sales are never retroactive, if you purchase an item and the shop goes on sale the following day, you will not be reimbursed for the discount offered during the sale. Sale prices are only available during that sale. If you miss the sale, you missed the discount.