I offer refunds on a case by case basis. I have never yet had a customer ask for a refund, but if you are dissatisfied with your purchase from Rubyblackbird, please let me know the details of your shopping woe and we may be able to work something out.

I prefer to accept payment via Paypal.

I ship USPS Priority Mail (2-3 days) within the United States and USPS Priority Mail International outside of the US. Please let me know if you would like to track your order, or if you would like to upgrade to faster delivery.

Send a Gift!
I am happy to send items to an alternate address, and can even enclose a gift card, if you’ve found that perfect gift here at Rubyblackbird.

The jewelry designs you see in my shop can often be custom made with specific colors, and some transposing of modular elements. Items already listed in the shop cannot be modified, but can serve as a template for your own custom order. The degree of available customization will be noted in individual descriptions.

Care and Feeding of Fabric Jewelry
To prolong the life of your fabric jewelry, do not store in direct sunlight, and avoid getting your jewelry wet. It is recommended that you keep your jewelry covered to prevent dust from dulling the fabric, and avoid touching the surface too often, as natural skin oils will assist in the adhesion of dust. In case of dust, a little compressed air (held at least 3 inches away) works great. This jewelry is not suitable for children.

Contact
Convo me on Etsy
Email me: at curious {at} rubyblackbird {dot} com