clutter4miles on Jun 4, 2016
Poor craftsmanship, the two necklaces I ordered arrived damaged and one of them broke only days after arriving when I tried to adjust it. The shop owner took zero accountability and made a debate out of my concerns. Ultimately I was ripped off and hassled. Do not purchase from this shop. I hate to leave this kind of review, but I don't want this happening to anyone else.
RudeBoy responded on Jun 11, 2016
When I was notified of the damage, I asked for photos and a return so I could either replace or refund. The customer refused, sent a photo of one necklace, couldn't take the second, and insisted he needed to be "financially compensated" while he kept both necklaces or else he would leave a bad review. When I refused to refund without my items returned, he sliced the necklace in half before sending it back to me and said he forgot to notify me that the necklace ripped during the return process when contacted about the broken necklace. A refund was issued to the buyer within 24 hours of his response to my final question to him as to why the necklace was broken and not like he had messaged me about prior. I strive for great customer service and will always listen and work with my customers within reasonable terms.
sstillerbiz on Apr 28, 2016
Very soft! Received very quickly.
So this is where it begins...
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- Accepts Etsy gift cards
• All orders will be canceled if payments are not received within 24 hours of placing
(items are made the same day of ordering to ensure quick delivery unless stated otherwise in the listing)
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- For instances when the buyer provides the incorrect address, the buyer is responsible for reshipment costs once the item is returned to me.
• Please allow up to 1 - 2 weeks for delivery from usps.
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• Items returned must be in the same condition as when they arrive. If returned items are damaged or altered in anyway, a refund will not be honored. Refunds do not include original shipping cost.
• Buyers are responsible for shipping charges on returns.