Rue78Vintage's Shop Policies
Welcome to Rue 78 Vintage!
Thank you for browsing our curated collection of unique vintage finds. We love pretty things from the past, and are glad to share them with you!
If there is a specific item, decade / era, manufacturer or style you are searching for, let us know and we'll be sure to keep an eye out during our next vintage treasure hunt.
We accept credit cards, Etsy Gift Cards & payments via PayPal
I ask that payment be submitted at the time of purchase. If payment is not received within 24 hours (and no emails, messages or contact has been made), then I will have to cancel & re-list the order.
Please note that all purchases made by eCheck through PayPal will only be shipped once the eCheck has officially cleared. The eChecks usually take between 3 to 5 days to clear.
All customers will also receive a special loyalty discount good toward future shop purchases
Purchases ship between 1 to 2 business days.
All purchases ship with a tracking number & insurance, free of charge.
International shoppers welcome! Canadian, Alaskan, Hawaiian & International shoppers- please convo or email me at Rue78Vintage [!at] gmail.com for exact shipping rates.
Domestic (USA) shipping prices are based on destinations farthest West (I ship from the East Coast).
All return customers will also receive a special loyalty discount good toward future shop purchases
Domestic Packages ship via either Priority Mail or Parcel Post from the US Postal Service (USPS). Please message me in advance of purchase if you would like express or special shipping and I will get you the exact shipping rate quote (for example, if you need an item sent by a specific date, or would like overnight shipping, etc.)
All purchases are given special attention, especially prior to shipping. We wrap all fragile & glass items in bubble wrap to ensure their safe arrival. I also use tissue paper, newspaper and / or packing peanuts**
We do not list soiled, torn or severely flawed items in the shop (despite however old or special they may be) so as to preserve the integrity of Rue 78 Vintage, as well as ensure a happy shopping experience for all shop patrons. However, if any small marks or flaws are present, we always try describe them in the listings and try to provide a detailed photo as well.
We try to recycle boxes / packaging containers whenever possible. However, some items require shipping in new or store-bought boxes / bubble mailing envelopes.
**Recycling Idea: packing peanuts can be reused & re-purposed in outdoor planters! Substitute the packing material for up to half the soil. The plant won't know the difference, the container will be lighter, and you'll use less soil. :)
Domestic (Continental USA) packages are insured via USPS free of charge
WORLDWIDE / INTERNATIONAL-
International shoppers welcome! We will ship everywhere, and will do our best to get your desired item to your corner of the globe, no matter how far. Because International shipping methods vary depending on the destination, please contact us in advance, prior to purchase, with your specific shipping address / zip code / country code for an exact international shipping quote. I will then adjust the listing accordingly to reflect shipping to your address.
Refunds and Exchanges
Sorry, we do not offer refunds.
We do our best to list each item in great detail, including measurements, description, etc. All packages are wrapped & shipped securely and are insured via USPS against loss or damage, free of charge. If the item or items arrive damaged, please contact me. If there is any issue with purchases, please don't hesitate to convo or email us at Rue78Vintage [!at] gmail.com so that we can remedy it.
Vintage shopping should be a fun, creative & nostalgic experience.
Please contact us within1 to 3 days of receiving your item if there is any problems with your purchase. We want you to walk away from our shop feeling happy about your purchases, and will gladly work with you to remedy any item-related issues.
We want you to enjoy your experience and will provide excellent customer service to ensure yours is a happy one, including evenings & weekends.
** Please Note **
The items sold in our shop are vintage (20 years and older) and therefore were previously owned & loved by an original owner. We are very selective when choosing and curating the Rue 78 Vintage collection, and always look for items that are in excellent condition with very slight or minimal wear (if any). That said, minor flaws or imperfections are still a possibility due to the vintage nature of these items. We do our best to photograph & describe all of the items for sale in a very detailed, accurate fashion, and to note flaws, if any are present.
If you have any questions or concerns about the condition or appearance of an item, don't hesitate to message or convo us prior to purchase. We will happily answer any of your questions and concerns in advance. We can also send you additional photos of any item if requested.
We can be reached via convo here on Etsy, or via email at : Rue78Vintage [!at] gmail.com
Additional Policies and FAQs
If there is a particular item that you are searching for, drop us a line!
We may come across it in my travels and would be more than happy to pick it up for you.
All items for sale in Rue 78 Vintage come from a smoke-and dust-free environment.
We hand-wash all kitchenware, glassware and all washable items prior to listing them in the shop.
All return customers receive a special loyalty discount good toward their next purchase
Thank you for shopping Rue78!
Last Updated November 20, 2013