HANDMADE Custom Wedding Invitations and Stationery
RunkPockDesigns' Shop Policies
Welcome to RunkPock Designs! Here you will find a lot of information about how I process orders, please contact me with any additional questions you may have!
CURRENT LEAD TIME: I am currently booking printed orders to begin on SEPTEMBER 1st 2015. I am BOOKED for printed invitation orders for all of JULY 2015 and AUGUST 2015 and will not be able to take any additional printed orders during this time.
It is advised that you book an order in advance for the month you would like to receive your invitations, as spots fill up quickly! Also remember, custom designed DIY printable files are available at ANY time with NO wait!
I am currently taking orders for wedding extras and day of stationery for weddings in MID AUGUST or beyond. Please contact me book an order in advance for months beyond! Please remember that your day-of stationery order must be approved at the very latest 2 1/2 weeks before the date of your wedding or rush fees will apply. Digital Files are also always available with no wait. ***
PLEASE NOTE!!! RunkPock Designs will be CLOSED the last 2 weeks of OCTOBER 2015 for vacation. If you require invitations to be delivered to you in OCTOBER please book your order to begin in Mid-September at the latest to ensure on-time delivery!!!
******PURCHASING A SAMPLE DOES NOT AUTOMATICALLY MEAN I WILL BE ABLE TO FIT YOU IN FOR A FULL PRINTED ORDER IN THE TIME FRAME YOU REQUIRE. PLEASE KEEP A CLOSE EYE ON THE CURRENT LEAD TIME ABOVE. Contact me with any questions or concerns!******
** Please keep in mind the production time for most sized orders of 80-150 invitation sets is 3 - 5 weeks AFTER you approve your design to print! Option 4 takes longer than other options, please allow 4-5 weeks for production on orders of 50-130 invitation sets. Designing time can take as long as you need for everything to look perfect. Keep this in mind when booking your order so there is plenty of time for you to receive your order and send out to your guests!**
** Shipping on US orders is done by 2-3 day Priority Mail with signature confirmation and tracking. International orders price by weight, and can take anywhere from 2-6 weeks for delivery once in the mail.**
Contact me here on Etsy to discuss and book your invitation order! You will be provided with a short questionnaire, personal order quote, timeline, and envelope links to book your order. When we reach the time you have booked your invitation order to begin, I will set up a deposit for you to purchase in my shop to begin your custom designing!
The design time of your invitations is fully dependent on you, I always get you a first proof within 24 hours of receiving any information I need to begin. You can make changes until you are 100% in love with your invitation design! This can take anywhere from a couple of days to a couple of weeks. For those with custom brand new designs and many changes, be sure to leave enough time for your intentions.
If you choose Digital Printable Files, you may begin an order any time you'd like! The time frame on these is also based on how quickly you would like to move forward, and you can take as short or long a time designing as you would like until everything is perfect! Once you purchase and receive your files, I can only re-format to a different set up or file type free of charge. If you need to make changes to your design itself you will be charged an extra re-design & re-format fee, as I have to start over at the original un-formatted files to make any changes.
Designs and invitation files are for personal use only. Resale of designs is prohibited.
©2010 RunkPock Designs
RunkPock Designs currently accepts credit / debit / Paypal for payments.You do not have to have a Paypal account to pay through this option, any credit or debit card can be used through Paypal using guest checkout. Paypal is simply the card processor, and there are no fees involved on your end when paying through Paypal. If paying by echeck through paypal , shipping of your product or sending of digital proofs will be delayed until the payment is received.
Michigan Buyers: a 6% sales tax will be added to your total order, including shipping, and will be remitted to the State as per Law.
Shipping & handling cost will be determined by the size of your specific order. I ship using flat rate boxes or small regular boxes through USPS with priority mail shipping of 2-3 days with signature confirmation and online tracking. Depending on your order size shipping can range from $5.50 - $20.
Samples are mailed in plain envelopes through the regular mail. Please allow 3-7 business days for delivery in the US, international orders can take up to 10 + days.
Priority mail shipping usually takes around 2-3 weeks. First Class Mail can take 2-6 weeks or longer. Once your package is out of the US there is no way to track it or know when it will arrive (select countries now have tracking for Priority and First Class International). I will provide you with the customs ID number from the customs form. Please be aware that any international order can take 2-6 weeks to arrive due to customs, regardless of shipping type so plan accordingly.
You are responsible for any taxes, customs charges, or fees imposed by your country when receiving your order as per law.
Once you begin receiving digital proofs and custom designing, the deposit on your order is non-refundable (basic $50 deposit).
Refunds and Exchanges
Due to the personalized nature of the invitations and stationary, I can not offer refunds on full orders or accept returns. I can not cancel or refund orders once they have gone to print for any reason. Your order will continue to be produced and shipped to you regardless of cancellation on your part and you will not be refunded once an order is approved for print and paid for.
I am not responsible for your invitations after you mail them out to your guests. If the post office mishandles your invitations, if they become marked in the mailing process from postal machines, if they get lost, torn, ripped, folded, bent or other wise please contact your local post office to make a complaint. I will not refund or replace items once they have been mailed.
Colors may not appear the same printed as on your computer screen since all screens have different color profiles (RGB) and printed inks are based on CMYK format.
If, after you approve your information/design for printing, you find a mistake or need to make a change you will be charged for the paper and ink already used. This price will be dependent on your specific order on a piece by piece basis. If the mistake is something that I have done that differs from your final approved design, I will re-print your order at no cost to you.
Please be sure to carefully look over your invitation proof prior to approval to print. By approving your final proof, you accept responsibility for the information and layout as shown. If mistakes are discovered after proof approval, reprints will be charged according to original pricing. I do not give re-printing discounts for proof errors.
Deposits are NON REFUNDABLE once I have begin designing your custom invitations. Purchasing a sample is recommended before beginning a full invitation order to insure you are comfortable with the offered paper, printing and production quality. Your deposit will be applied to your total order price, it is not an additional fee.
Additional Policies and FAQs
** Envelopes are not included in the listed prices to give you the option of purchasing your own envelopes elsewhere. I do not own a stationary store or produce envelopes myself, so it is much faster to have the envelopes shipped straight to you rather than have them come to me first. I will provide you with links to reputable envelope websites, however I am not affiliated with them and cannot be held responsible for their actions. You can also purchase envelopes anywhere you like, not just off of the websites I provide.***
** I have chosen to offer RSVP postcards with all invitations to save you money on envelopes and stamp prices, while also being environmentally friendly by eliminating half of the paper used in traditional RSVP’s that will just end up in the trash. However, if you would like traditional RSVP cards, the postcards are easily able to transition. Envelopes not included, see above about envelopes**
** Subsequently, I do not offer digital calligraphy, return address printing or guest addressing of envelopes at this time**
** I use water based environmentally friendly inks. These inks are only semi waterproof, please avoid getting them wet as they may spot, along with water damaging the papers. I use a high quality photo inkjet printer to better print items such as gradients and photos which are featured in many of my designs, and to keep colors vivid. If you would prefer to have your invitation printed on a professional large printing press for a higher price, please feel free to request digital files of your designs to print locally as opposed to having me print them at a lesser price**
** Unlimited digital proofs only applies to normal changes and tweaking of your invitations such as text and colors on your chosen design. If you choose to go with a completely different design after initial designing of your invitations, or a completely different format / size of invitation you will be billed extra for the time spent re-designing your invitations.
**You will notice on any samples you receive (including the sample of your custom invitations) that there is a “RunkPock Designs” watermark printed on your samples. This will NOT be printed on your final order! I include this on my samples for copyright purposes only and they will never be printed on your final orders.**
**Do not start an invitation order until you are ready to proceed with the entire order. I will not design your invitations then hold them until you are ready to print any number of months later, as this leads to many complications and issues with my production schedule among other things. You must complete your full order including deposit, designing, printing, and full remaining payment in a timely fashion once your order has started**
**Don’t see a design you are totally in love with but love my invitation formats and design style? Ask me to make you a custom design! I will work with you to develop a design plan to design the perfect invitations for you! There is an additional fee for a custom design, so please contact me for pricing options!**
** Need your invitations or programs super fast? Contact me for a rush order! Prices differ depending on just how fast you need your order, and be prepared to pay more for rush or overnight shipping as well! (availability dependent on current lead time)**
Last Updated July 21, 2015