RussianStore

RussianStore

Tomsk, Russia · 116 Sales

RussianStore

RussianStore

Tomsk, Russia 116 Sales On Etsy since 2012

3.5 out of 5 stars
(40)

Announcement   This is where you can buy unique hand-painted Russian souvenirs, toys and interior things.

Announcement

This is where you can buy unique hand-painted Russian souvenirs, toys and interior things.

Tatiana Grinchuk

Contact shop owner

Tatiana Grinchuk

Reviews

Average item review
3.5 out of 5 stars
(40)
lottchen15

lottchen15 on Aug 2, 2016

1 out of 5 stars

This was not the quality I saw in the picture(s), or expected. Please see review above - I was treated with a lack of respect when I asked to simply cancel the order due to delays, and it was shipped right after that anyway.

Tatiana

Tatiana responded on Aug 10, 2016

This was the quality you definitely saw on the picture, because this was not an item made to order, but the one, that is presented on photo. I never use photo editors. So the picture shows the item as it is. The reason of this negative feedback is understood for me and the customer, let it be her choice.

lottchen15

lottchen15 on Aug 2, 2016

1 out of 5 stars

I requested a cancellation in writing from the seller after she delayed shipping my two items, and kept giving excuses, saying she was too busy to ship them. She shipped it anyway after that. Now, in order to get my refund, I have to pay over $20 USD to ship it back overseas, which is about half of the price of the items. I was treated with a complete lack of respect. Quality was also far below what I saw in the pictures.

Tatiana

Tatiana responded on Aug 10, 2016

Choosing to buy a handmade product from a craftsmanyou should remember, that this is not a supermarket, and sometimes we need time to perform the order, we may be out of town or smth else. You were informed abut this. My delay was 1 day only. Asking for respect you should remember of your respect for others. You asked for cancellation without explanation of reasons, when there were no any delay at all. Just...You should have done it by means of Etsy functions if you had any actual reasons, but you didn't. Speaking of quality I understand that you tried to make your feedback as negative as possible, but I know, that the quality of my items is always good. Best

igolkinasv

igolkinasv on Jul 2, 2016

5 out of 5 stars

it is always a treat to get an item from my favorite store, like always is fantastic!

View all 40 reviews

About

From the very heart!

Hello! I'm happy to meet you here in my little shop. I live far from you, in Siberia, Russia. I also think you do not know much about this region and all us - Russian people. That is why I always do my best to make each order for you so that you could see a little part of our big country, its beauty, strong traditions, kindness and honesty. I really love the things I do and I see how they influence people and especially children. I believe that my toys and souvenirs bring harmony and joy and sometimes are even able to solve your problems through their energetical meaning.
Please don't hesitate to ask me about the meaning of any symbols, colors and ornaments, we will find the thing you need for you or your children to feel happy.

Tweet

Shop members

  • Tatiana Grinchuk

    Владелец, автор, мастер

    Уже более 5 лет я занимаюсь росписью по дереву. Член Томского Союза мастеров, участник выставок, ярмарок и фестивалей. Хочу, чтобы у современных людей была возможность прикоснуться к традициям, хочу показать всем красоту русской земли и ее обычаев.

  • Igor Igolkin

    Creator

    Igor is an experienced ceramist, who begin his career 30 years ago. His imagination and hard work result in a great variety of decorative ceramics.

  • Alexander Grinchuk

    Photographer

    Alexander is my beloved husband and a talented photographer, who helps me a lot in my business.

Shop policies

Last updated on November 30, 2015
Здравствуйте! Я народный художник из России, Сибирь. Все вещи, представленные в моем магазине, я делаю вручную, с любовью и заботой. Точное повторение этих вещей невозможно, каждая - уникальна. Я люблю русские традиции и культуру и хочу показать их красоту всему миру.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Оплата производится через PayPal. Среднее время доставки 2-4 недели.
Refunds and Exchanges
I return your money back if you don't get your package within 1,5 month after the day it has been sent. Please don't hesitate to contact me for any difficult questions.
Additional policies and FAQs
You may make any special order you like. I do love new ideas and I'll be glad to make your dreams real.