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RusticHorseShoe's Shop Announcement

Howdy! We sure appreciate you moseying in for a visit! Please let us know if you have any questions, custom requests, etc!!

My current made to order processing time is about 3-4 weeks prior to shipping. The majority of my items are made to order and can also be customized. I also accept custom orders, please contact me with questions.

Items I have completed that are ready to ship are listed in my Ready to Ship section of my shop, link below. Sometimes I may also have some items not yet listed, feel free to contact me to inquire what I may have ready (or almost ready) that I haven't had a chance to list yet.
https://www.etsy.com/shop/RusticHorseShoe?section_id=12498492&ref=shopsection_leftnav_1

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RUSTIC HORSESHOE ORIGINAL COPYRIGHTED DEISGNS

All Rustic Horseshoe Original Designs are copyrighted and all rights reserved 2009-2014

All of our handmade items are a "Rustic Horseshoe Original Design". If it isn't our original design, we will note that and give credit to the designer. I have created all of our "Rustic Horseshoe Original Designs" completely from scratch starting with a pencil and paper, so if there is a special stick animal, etc, you'ld like me to create for your purchase, I'ld be happy to create it for you! Please contact me to discuss details of the process and if I can create what you have in mind.

As part of my original signature designs, the majority of my stick animals are made from canvas and my first designs feature a beautiful accent blanket stitching not found on my second generation designs. The materials I select are of high quality and intended to last, and made in the USA wherever possible. Quality counts and is extremely important to me, from the material selection to the craftsmanship!

Want an exclusive design created just for you and only for you (including an option for the pattern, not just the end product)? I can create a custom exclusive design for you, a design fee applies as it will be something I won't sell to anyone else. Contact me for details.

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ABOUT US

Please visit our about section to learn a little more about us!
https://www.etsy.com/shop/RusticHorseShoe/about?ref=shopinfo_about_leftnav

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POLICIES

Please view my policies for further information regarding shipping, processing times, payment plans, returns, refunds, etc.
https://www.etsy.com/shop/RusticHorseShoe/policy?ref=shopinfo_policies_leftnav

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SHARE WITH US

Follow us on Facebook ! We love to see our items in their new homes and welcome photo sharing on Facebook. Check often for coupon opportunities!
www.facebook.com/RusticHorseshoe

Thank you for visiting and enjoy your day!

RusticHorseShoe's Shop Policies

Welcome

Welcome to The Rustic Horseshoe! Thank you for visiting us today. If you have any questions that aren't covered here, please contact us. We love custom orders...so please share your ideas of what you would like and we can work with you to create your special one of a kind item.

Payment

We accept:
PayPal
Credit Cards
Personal Check (Check must clear prior to shipping the item)
Money Order (must also clear prior to shipping the item...fraudulent ones are very difficult to tell from real ones and take 10 days to clear the bank)
Cash for local orders

If paying by a check or money order the payment must be received within 2 weeks of your "initial purchase". Your order is not placed on my schedule until payment is received. Your order will be cancelled if payment is not received within 2 weeks of the 'purchase' date.

Shipping

PLEASE NOTE: If you have previously visited my shop you will notice a significant increase in shipping rates. I had to raise my shipping rates due to an increase in my FedEx rates as the corporate discount I was connected with is no longer available. I had previously passed my discounted rates on to my customers for the best possible rate (especially since my larger items ship in rather large boxes!). I'm bummed about this, but shipping rates are what they are.

Any SHIPPING OVERAGES paid minus the cost of packaging supplies will be refunded. It can be difficult to list the most accurate shipping rate when the actual shipping rate depends on your location in relation to mine.

Stick Horses can ship at a 2 for 1 rate, 3 or more must ship in an even larger box and the cost is significantly higher. The rate listed in the "ship with another item" may not be accurate. I am happy to set up a reserved listing for you if requested, otherwise shipping overages will be refunded.

We ship First Class through the USPS for smaller items. This will take approximately 3 to 5 business days once the USPS has received the item, for locations within the USA. Larger items are shipped via either FedEx ground and will take 2 to 5 business days to arrive or USPS Parcel Post and may take up to 8 business days to arrive for locations in the USA (The carrier chosen is determined by which one offers the best rate, if you want the fastest delivery time via FedEx ground, the rate may be higher and I can accommodate your preferred shipping upon appropriate payment). FedEx does not count Saturdays as a business day. Sundays are not business days for USPS or FedEx. Holidays are also not business days.

Since I need to juggle every aspect of my business, scheduling time for every task is critical in order to be as efficient as possible. I generally only ship items out on Mondays and Thursdays as I normally have time scheduled for packing and shipping on those days with few exceptions. Other accommodations may be made/considered upon request.

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EXPRESS SHIPPING

Express shipping is available upon request and payment.

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SHIPPING OUTSIDE CONTINENTAL USA AND ABROAD

USA shipping rates listed are for the continental USA, additional shipping may be necessary for Alaska, Hawaii and Puerto Rico. Please contact me prior to purchase for your shipping rate.

We will ship to other countries, please contact us for a quote and reserved listing if the listing doesn't already have your location listed. Shipping rates listed are for USPS First Class, which can take 10 business days or longer. You may upgrade shipping, contact me for a quote.

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UNDELIVERABLE / RETURNED TO SENDER PACKAGES

Please see the policy below in the "Refund Policy" section

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LOCAL ORDERS - PICK UP OPTION

No shipping will be charged (or it will be refunded) on orders in Sedona and Verde Valley if you pick up your order, you can enter coupon code 4LOCALPICKUP for free shipping...for items picked up from my location or an agreed upon location only. If this coupon code is inappropriately used, shipping fees will apply. This is for orders you will be picking up in person at my location or another local agreed upon location.

**PLEASE SEE "ADDITIONAL INFORMATION" BELOW FOR EXPEDITED ORDERS/RUSH ORDER FEES**

Refunds and Exchanges

Our items are packaged carefully. We are not responsible for items damaged or lost by the USPS, FEDEX etc. If you want insurance on your item, please let us know, the cost will be added to your bill.

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REFUNDS ON CANCELLED ORDERS

If you have either purchased a standard or custom listing or made a written agreement, i.e. via convo, for a purchase or custom order, you may cancel your order within 5 days of the purchase or written agreement without incurring cost on items made to order and only prior to shipment on items that are Ready to Ship (which may be mailed out less than 24 hours after purchase, once mailed, the item(s) must be returned undamaged and unused for a refund minus shipping fees). If you cancel beyond 5 days of purchase for made to order items,, you will be assessed a 15% fee based on your purchase price for reasons including that your order fills a slot on my schedule and I often turn other orders away due to a full schedule.

If your made to order item is a CUSTOM ITEM (colors, etc) that I likely won't be able to resell easily or at all due to the choice of colors, style, etc, you may not receive a refund if special fabric/materials have already been purchased and/or if the item has already been partially or completely made to your specifications. The refund percentage, if any, in these cases will be deemed on a case by case basis depending on the progress of the order, purchase of special fabric/materials, etc. If you receive your custom item and aren't satisfied with it, you and I will discuss individual solutions to your specific situation.

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RETURN POLICY
If for any reason you need to retun an item you have received, please contact me. I will work with you to resolve any issues; however, the item must be post marked for return within 5 days of the confirmed delivery date through the parcel service provider and must be in new condition. The item must be approved for return by me/Rustic Horseshoe prior to it being shipped back. The buyer is responsible for the return shipping fees unless otherwise agreed upon. Once the item has been returned in satisfactory condition, a refund will be issued for the product total minus a 15% restocking fee, shipping fees will not be refunded. If the item is damaged or flawed, the 15% restocking fee on returns may not apply. This policy is subject to change under special circumstances. SOME CUSTOM ORDERS MAY NOT BE ELIGABLE FOR RETURN/FULL REFUND, they will be handled on a case by case basis depending on the resaleability of the custom item.

Please be aware of the measurements provided in the listing description for sizing prior to purchase.

If you are not satisfied with an item, please contact us immediately and we will work with you until a reasonable resolution is met.

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UNDELIVERABLE / RETURNED TO SENDER PACKAGES (ITEMS)

In the event the package I have sent you is returned to me by the carrier service, I will attempt to contact you via Etsy. If the box was incorrectly addressed by me, I will cover the expense to ship it again to the correct address.

If I have addressed the package with the correct address provided on the Etsy receipt or via an address change through an Etsy convo and that address is undeliverable, I will contact you via Etsy and it can be resent with postage paid for the new shipment as I will not cover additional shipping expenses if the address provided was incorrect.

If I am unable to get a response from you (buyer), I will issue a refund and restock the item(s). You will not receive a full refund. I will not refud shipping fees since I sent it to the correct address provided at the time of purchase, and therefore is not an error on my part and I will retain a 15% restocking fee on the purchase price of the product. The remaining balance will be refunded.

Additional Policies and FAQs

MADE TO ORDER ITEMS

I am unable to put your item on my schedule and/or begin working on it until it has either been paid in full or an agreed upon deposit has been made. Contacting me via convo, etc, and discussing details does not secure your item on my schedule. The listing MUST be purchased before I can schedule your item to be made. Delaying purchase may delay the time frame and may make an agreed upon delivery date unworkable.

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PROCESSING TIMES

Please be aware of my current processing time prior to purchase and contact me with any expedited requests prior to purchase. The processing time is listed in the narrative of most listing, in the shipping tab and in my shop announcement.
The processing time for ordering numerous items may be longer than what is advertised in the shop announcement and listings.

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EXPEDITED ORDERS/RUSH ORDER FEE

It is with great reservation that I have made the decision to implement a RUSH ORDER FEE. I realize my time frame can be rather long, which is due to order volume (and thus a full schedule) and I am so very grateful for every single order. Taking on orders that are needed prior to the current advertised processing time requires me to spend very late hours and weekend hours getting orders processed to meet deadlines.

If an order is required to ship prior to the current advertised processing time, a minimum Rush Order Fee of $15 may be implemented if it requires me to work beyond my regular schedule. The fee may be higher depending on the size and/or complexity of the order and thus the time required to complete the entire order by the given deadline. If I am able to get your order worked in comfortably within my regular schedule and still meet your deadline, I may choose to waive the Rush Order Fee.

Please contact me PRIOR TO PURCHASE with your order request and deadline for approval if I can even feasibly meet your deadline. Once approved, a Rush Order Fee amount will be given and must be paid prior to your item being placed on my schedule.

Once again, thank you to each and every customer, your business is greatly appreciated!!


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PAYMENT PLANS

I am open to setting up a payment plan for you. Full payment is required prior to the shipment of your item(s). Please contact me if you'd like to set one up

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WHOLESALE

Currently, due to order volume and the significant cut in pay for selling at a wholesale rate, I am not taking any wholesale orders. I keep my items priced very reasonably considering the cost of quality materials that goes in to making them and the time involved to create them one by one.

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MATERIAL SELECTIONS

Please note: substitutions on fabric and other materials becomes necessary at times due to availabily or adjustments in the product. Any substitutions will be equal to the current listied item as far as color scheme, etc, or if largely different, approval will be gained prior to completion of the product.

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BUSINESS DAYS/HOURS

My days of opperation are Monday through Friday excluding major holidays. I will respond in a timely manner to convos on these days...please keep in mind the time difference from my location to yours. I am on Arizona time.

Convos and orders made/sent on Saturday or Sunday may not be acknowledged or responded to until Monday; however, I may respond intermittently throughout the weekend. I try to give myself one full day off per week, generally a Sunday, in which case I don't check in to my shop and will respond to any convos and orders on Monday (unless it is a major holiday). Thank you for understanding!

I'm always available for questions and can work with you...so please don't hesitate to contact me. If calling me, please be mindful to any time differences and call Monday through Friday between 9am and 7pm Arizona time as my business phone is also my personal cell phone. Thank you!

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COMMUNICATION

I generally check my Etsy convos/messages numerous time throughout the day and evening during my business week...this is the best way to communicate with me. I also respond to orders, etc through Etsy convos/messages, not generally through direct e-mail, so please check your Etsy messages.

I generally check my e-mail about once a day during my business week as well as messages on my Facebook page.

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DISPUTES

If you haven't received your item, please:

1. Check your Etsy receipt for the scheduled to ship by date and if it has been marked shipped in which case a tracking number has generally been provided.
2. Check your Etsy messages, it is my general practice to confirm each order placed with the current advertised processing time and scheduled ship date
3. Feel free to message me (see Communication above)

I realize my processing time can be long at times, this is in direct relation to my current order volume and I work hard to properly process orders in a timely manner in direct relation to order volume. I make my processing time information available in each listing and in my shop announcement- information is available prior to purchase. I try to make sure you read and are aware of my processing time by a confirmation message after purchase.

Seller Information

Rena Dearden
928-300-8335
RusticHorseshoe [!at] Live.com
www.Facebook.com/RusticHorseshoe
PO Box 33, Cornville, AZ 86325

Last Updated March 18, 2015