RusticVintageCountry

Rustic, Vintage & Country Home

Birmingham, United Kingdom | 2622 Sales

RusticVintageCountry

Rustic, Vintage & Country Home

Birmingham, United Kingdom 2622 Sales On Etsy since 2011

5 out of 5 stars (796)
Suzanne W

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Suzanne W

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5 out of 5 stars
(796)
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quality 86 shipping 225 customer service 145
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About

Blending the Past with the Present

Welcome!
My aim here at Rustic Vintage Country is to recycle and re-purpose items from the past, blending them into present day interiors.

All items in my shop have had previous owners, so they will come showing signs of their passage through time. Surface marks, rust and patina will more than likely be in evidence giving the items oodles of character. I try hard to show the beauty and any flaws through the photographs and description. The pictures I take are normally in daylight, but even so, the colour of items may vary slightly from the picture. There may also be colour variations according to your computer screen, this is something I can't be responsible for.

BEFORE PURCHASE
Could you view all the photos and use the zoom feature as an extension of my description and also familiarize yourself with the sizing details. Should you wish for more photos, please don't hesitate to contact me.

Measurements will be in inches and centimeters.

Thanks for visiting my shop
Suzanne ♥

Shop policies

Last updated on February 21, 2018
Welcome to the Shop Policies section where I'll explain about payment, combined orders, shipping, packaging, re-funds etc.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
PLEASE make sure you have read the ITEM and SIZING DETAILS prior to purchase, to save any disappointment.

I always obtain proof of postage/shipping for every item and I make sure every item is packed as safely as possible. If your parcel hasn't arrived within 28 days or has arrived damaged please contact me. A photo of the damaged item would be advisable for purposes of any claim to be made to the shipping companies.

Buyers will be responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.

If a parcel is returned to me because due to it being undeliverable for ANY reason, for example, inaccurate shipping address provided or buyer not collecting from the Post Office, I will refund the cost of the item MINUS any shipping costs. I am prepared to re-ship the item at the customers expense. Also, a 10% deduction may be made for the costs incurred in time and relisting of the item




Directive 2011/83/EU
http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
Payment
PAYMENT
Would be appreciated immediately after purchase, thank you :)
I accept Paypal, Credit Cards and Etsy Gift vouchers.

Should you need to cancel an order for an unforeseen reason, please email me requesting cancellation. Once an has been marked as 'shipped' it cannot be cancelled.

If after three or four days the payment isn't made, I will contact you. If there is no reply within an acceptable time, I will I'm afraid have to cancel the order.
Shipping
COMBINED SHIPPING
Is offered on multiple purchases…..please contact me prior to purchase so that I can adjust shipping costs. I’m also happy to Reserve items for a short period

TRACKING
Is NOT included as standard here in the UK, so no tracking number can be provided unless you purchase a shipping upgrade at checkout. Upgrades are as follows...International Tracked & Signed, UK Signed For and UK First Class

I use Royal Mail Standard Delivery and endeavour to ship purchases as soon as possible after payment (normally within 1 - 2 business days, Monday - Friday, sometimes Saturday) Please do allow for geographical time differences, weekends and bank holidays.
I cannot guarantee an item will arrive by a specific date, so please note this before placing an order. Once a package leaves my hands I have no control over how fast it arrives.

UK BUYERS
Items are shipped, normally within 1-2 business days, once payment is received. All UK parcels are sent via Royal Mail 2nd class. Please wait 3-7 working days for delivery in UK, depending on your location.

INTERNATIONAL BUYERS
Purchases outside of the UK will be sent by ROYAL MAIL AIRMAIL, which is NOT TRACKED. Tracked and Signed can be purchased at checkout, should you want this service.
An allowed time of around 7-14 (Working) days is required for your item to arrive. Parcels can take up to 28 (Working) days if there are delays in customs or bad weather.

Unfortunately for international customers any additional Customs charges and Taxes will have to be paid by the customer, as these are not included in the item price.

My Shipping charges include cost of packing materials and prices are worked out on the entire weight of package including packing materials.

If for any reason the package cannot be delivered due to a wrong shipping address provided or the package is unclaimed, I cannot be held responsible. PLEASE make sure your delivery details are correct on your Etsy account, this would be greatly appreciated. Thank you.

PLEASE NOTE
Shipping is only to the address on your account not to other addresses. However, I am aware that on rare occasions it may be necessary to ship to a different address so please contact me prior to purchase to arrange this.

LOST PARCELS
There is a time limit before parcels can be classed as LOST in TRANSIT, especially for international shipping so please email me should there be any problem and I'll let you know the allowed time for your destination.

PACKING
I pack items very securely, mainly in new packaging but I also use recycled materials where possible. It will be clean and tidy and is a good way to decrease the impact on landfill sites.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

If you have any questions or concerns, you can contact me via Etsy Conversations.