SEmbroideredBoutique

Simply Embroidered

Fort Wright, Kentucky
79,672 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    DUE TO THE HIGH VOLUME OF ORDERS, WE ARE CURRENTLY PROCESSING AT 3-4 WEEKS (EXCLUDING HOLIDAYS). ADDITIONALLY, WE ARE WORKING EVERYDAY TO ANSWER QUESTIONS. HOWEVER, DUE TO HIGH VOLUME, PLEASE ALLOW FOR UP TO 72 HOURS FOR A REPLY. IF YOU HAVE NOT HEARD FROM US AFTER 72, FEEL FREE TO FOLLOW UP .

ALSO NOTE: USPS mail services are experiencing delays in some areas, so please allow for extra shipping time.***

Brand yourself! Customize and personalize apparel, accessories, and gifts with your monogram or design. Bring a classic look to your wardrobe with staple pieces and timeless accessories. Locally owned and operated.

As a small company, please note that our regular business hours are M-F, 9-5. Any messages sent over the weekend are checked once we return to the office. Please feel free to call 859-331-0911 within these business hours!

Average ship times provided by the USPS (these are not guaranteed by our company):
First Class Shipping: 4-6 Business Days
Priority Shipping: 2-4 Business Days


For additional products, SALES, and PROMOS, be sure to visit our website ArdenandGold.com.

'FOLLOW' US ON INSTAGRAM OR FACEBOOK
Facebook: www.facebook.com/ArdenAndGold/
Instagram: @ArdenandGold #ardenandgold

Announcement

Last updated on Jan 7, 2021

DUE TO THE HIGH VOLUME OF ORDERS, WE ARE CURRENTLY PROCESSING AT 3-4 WEEKS (EXCLUDING HOLIDAYS). ADDITIONALLY, WE ARE WORKING EVERYDAY TO ANSWER QUESTIONS. HOWEVER, DUE TO HIGH VOLUME, PLEASE ALLOW FOR UP TO 72 HOURS FOR A REPLY. IF YOU HAVE NOT HEARD FROM US AFTER 72, FEEL FREE TO FOLLOW UP .

ALSO NOTE: USPS mail services are experiencing delays in some areas, so please allow for extra shipping time.***

Brand yourself! Customize and personalize apparel, accessories, and gifts with your monogram or design. Bring a classic look to your wardrobe with staple pieces and timeless accessories. Locally owned and operated.

As a small company, please note that our regular business hours are M-F, 9-5. Any messages sent over the weekend are checked once we return to the office. Please feel free to call 859-331-0911 within these business hours!

Average ship times provided by the USPS (these are not guaranteed by our company):
First Class Shipping: 4-6 Business Days
Priority Shipping: 2-4 Business Days


For additional products, SALES, and PROMOS, be sure to visit our website ArdenandGold.com.

'FOLLOW' US ON INSTAGRAM OR FACEBOOK
Facebook: www.facebook.com/ArdenAndGold/
Instagram: @ArdenandGold #ardenandgold

Items

79672 Sales
 

All Items

Kvere2

Contact shop owner

Kvere2

Reviews

Average item review
5 out of 5 stars
(12152)
See reviews that mention:
Quality 1578 Shipping 869 Customer service 663

About SEmbroideredBoutique

Sales 79,672
On Etsy since 2013

Shop members

  • Kristina

    Owner, Maker, Customer Service

  • Vanessa

    Owner, Maker, Customer Service

  • Gabriella

    Designer

  • Ellen

    Inventory Supervisor

  • Olya

    Designer, Maker

  • Jaclyn

    Designer, Maker

  • Rachel

    Designer

  • Sydney

    Shipper

  • Elena

    Customer Service

  • Ellie

    Shipper

Shop policies

Last updated on February 3, 2021
Brand yourself! Customize and personalize apparel, accessories and gifts with your monogram or design. Bring a classic look to your wardrobe with staple pieces and timeless accessories. Locally owned and operated.

For additional products and listings, be sure to visit our website ArdenAndGold.com.

Please read all item descriptions CAREFULLY so there is no confusion or errors. Letters provided will not be switched around, items will be monogrammed in the order provided by the customer.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
All sales are final due to customization of product. Only blank/non-personalized items may be returned with a 15% restocking fee (within 5 days of delivery). Please CAREFULLY INSPECT your item as soon as it arrives. We cannot accept returns on any used items and items must be returned in new condition, with all original tags and packaging (dust bags, etc.).

Replacement items will be provided when the error is made by Simply Embroidered. A photo will be requested of the item that has an error. Please CAREFULLY INSPECT your item as soon as it arrives because we cannot replace items beyond the 5 days of delivery timeline.

Only replacements will be provided; we cannot issue a refund unless the item cannot be replaced (Ex. If the item is no longer available or has been discontinued). Please note, that when we replace an item, we will replace with the EXACT specifications as originally purchased. We cannot change a font style or thread color. Nor can we change a size/color of the item when replacing.

Depending on a case by case basis, we may ask that the damaged/incorrect item be returned. If so, we will provide you with a shipping label. Once in transit or once we receive the return and the item(s) is/are inspected, the replacement will be shipped.

Any errors or damaged product must be reported within 5 business days of delivery date (per ETSY tracking information) for replacement options. If refund is requested by the customer, a shipping label for return of the item may be issued. Once the item has been returned to the office, verified by USPS tracking information, the refund will be issued.

Please note that when a return is issued, a full refund will be issued LESS the amount for shipping. Shipping charges will NOT be refunded. If an item qualified for free shipping (no customer shipping charges were paid), a refund less the shipping cost (originally paid by the shop owner) will be issued. In addition, customer is responsible for any shipping fees associated with the return. ALL items returned are subject to a 15% restocking fee. The 15% is calculated based on the item total (not including taxes & shipping).
Payment
Paypal, Credit cards and Etsy Gift Cards Accepted.

Once orders are placed, you have 24 hours to cancel. However, if we have already begun working on the order within the first 24 hours, it cannot be cancelled. If a customer must cancel after the 24 hour cancellation window, we will process a refund, less a 15% restocking fee (only if the order has not already been embroidered, at which point no changes or cancellations will be processed).
Shipping
Ship USPS unless requested otherwise. Under 1 LB ships First Class , over 1 LB ships Priority Mail. First class transit is 2-5 days, Priority Mail transit is 1-3 days. You will be notified by ETSY when your item ships, the notification will include a tracking number. Please note that First Class shipping does not include insurance. Priority shipping includes insurance up to $99.

Simply Embroidered is not responsible for lost packages or packages that have not been delivered. Once the item is shipped and leaves the office, it is out of our hands. The customer will need to contact USPS to file a claim and receive a refund. Please note that if carrier tracking states delivery, that is also our shop's confirmation of delivery. If the tracking states delivered but the package has not been received, the customer must contact USPS for further information. If customer receives a damaged item, please send us a photo the damaged item as well as any exterior packaging (i.e. shipping bags).

Please note that if a shipping other than USPS is requested, any additional charges, including package insurance, are the responsibility of the customer.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Additional policies and FAQs
Please read all item descriptions CAREFULLY so there is no confusion or errors. Letters provided will not be switched around, items will be monogrammed in the order provided by the customer.

If there is missing information, production time will be delayed while we wait on clarification from the customer. Clarification will be requested through Etsy messages. If no monogram information is provided within 2-3 days, the order will be cancelled or item(s) will be shipped blank/as is.

Notes left in the 'Notes To Seller' box are read as orders are being completed; they are NOT reviewed as soon as you purchase. If you have information that needs to be addressed prior to the order being processed, please send us a separate Etsy message (ex: date needed by, mock-ups, sizing question, etc.).

If no thread color or font style is selected, monograms will be completed as shown on the model in the main photo OR chosen at our discretion. If the thread color in the personalization details is a thread color name NOT on our thread color sheet, we will select the thread color closest to your selection, at our discretion. If you would like a thread color that is not listed on our color sheet, please reach out PRIOR to purchasing to be sure it is an option.

PLEASE DOUBLE CHECK your personalization notes. It is the BUYER'S RESPONSIBILITY to reach out if there is an error in the personalization notes or if information needs to be updated or if information is missing.

If an item is needed by a certain date, please make sure to send us a message to make sure we can hit your date PRIOR to purchasing.

Please note that we usually order all stock on Monday afternoons. If you are trying to meet a specific timeline that is sooner than 5 to 10 business days, ordering by Sunday evening is the best way to ensure your order can/will be processed faster. We typically order stock as needed and do not hold much stock in our office. We order your stock once you place your order. However, the only way to GUARANTEE we can meet a specific date is that you confirm with us PRIOR to purchasing. A RUSH option or shipping upgrade may need to be purchased and we can discuss that with you prior to purchasing.

Please note that in general, a standard monogram measures 3 inches in height and a small monogram measures .75-1.5 inches in height. This can vary based on font selection as well as which product is being embroidered. Please see individual listing descriptions for further details.

Also note that font 5, font 14, and Arden font letters are all LOWERCASE. With font 18, font 14, and Arial font, all letters are the SAME SIZE unless otherwise noted.

Colors may differ slightly from appearance on screen.

We are happy to send any additional photos of items if possible. Just send us an Etsy message with your request.

Size charts or sizing information for each item are available before purchasing. We are happy to answer any sizing and garment fit questions, however we cannot guarantee a certain fit or select sizing for you. Also, due to the time investment that is required to create a mock-up, we will be happy to send you a mock-up of your monogram/design after you complete your purchase. Note that this is only completed when requested; we do not send mock-up approvals for every order. Additionally, there is a limit to three per customer. Any mock-ups beyond that can be purchased by contacting us via Etsy messages.

If items are embroidered on a pocket, note that the pocket is sewn closed.

Be aware that it is an Etsy policy that all communication be conducted via the Etsy messaging system. This is for the protection of both the buyer and seller. Whenever we send a message through Etsy, a notification will be sent to the email associated with your Etsy account. So it is important that your Etsy account is updated with your current email address.

Due to the high volume of messages we receive daily, please allow up to 72 hours for us to respond to any Etsy messages. We would love to be able to respond to every question right away (and this is our GOAL!!), but we please ask for your patience as we are still just a small business. If you do not hear from us, feel free to send us a follow-up message. We do answer questions in the order of oldest to newest. However, if you follow-up to your own message in the same thread, this will "bump" your message to newer. We would recommend sending any follow-up messages in a NEW message thread.

Simply Embroidered is not responsible for any damage or wear & tear caused by general use of product. If your item is defective (examples: broken zipper, torn handle, etc.), we must be notified within 15 days of delivery (based on USPS tracking). Beyond 15 days, we cannot be responsible for any damages that have occurred.