Etsy provides a lot of different payment options. Etsy sellers never see any of your credit card information.

GENERAL INFO
All items ship from Skåne, Sweden. Most orders ship with Postnord letter mail or parcel service (tracked where possible) unless you choose an upgrade. Large orders may ship with UPS or similar service, if so I will contact you to obtain your contact phone number.

SHIP DATE
Items ordered will ship before or on the date stated on your receipt. In the event that I cannot ship your order as promised you will be informed as soon as possible via Etsy messages.

TRANSIT TIMES
I cannot guarantee that a package shipped with regular mail will arrive on or before a certain date. Any delivery dates stated are estimates.

During busy seasons such as Christmas, delays through customs and with local carriers are likely, so please order well in advance. Remember to consider processing time which you can find at item level in the top section under the shipping and policies tab.

SHIPPING DETAILS
You are responsible for providing full and accurate shipping details. If you enter the wrong ship to address, please request an order cancellation and place a new order with the correct address.

SHIPPING UPGRADE
Courier services require your contact phone number. Please put this in note to seller at check-out. If you do not provide a contact phone number I will try to contact you by Etsy messages, however, if I do not hear back from you, your order may ship with regular mail. In such case I will refund the upgrade cost.

CUSTOMS & DUTY
Depending on the specific import rules of your country you may have to pay import tax, sales tax or duty on your purchase.
For further details please contact your local customs authority.

The majority of my items are available wholesale, however, I do not sell wholesale via Etsy. Please contact me directly at louise [!at] skandinavious.com – Thank you!

Skandinavious By Louise Vilmar care about your privacy and we never share your personal information except when necessary for fulfilling your order or if required by law. We never sell your personal information to anyone.

Information We Collect

To fulfil your order, you must provide certain information which you have authorized Etsy to provide to us. Information includes your name, email address, postal address, payment type (not credit card information), and the details of you order. You may also choose to provide additional personal information such as your phone number, or personal details regarding a custom order.


Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services, such as fulfilling your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax/customs law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with obligations under the Etsy Seller Policy and Terms of Use.


Data Retention

We retain your personal information only for as long as necessary to fulfil orders and as described in my Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally keep your data for 6 years.


Transfers of Personal Information Outside the EU

US & Canadian customers only: We may store and process your information through third-party order fulfilment services in the US. If we are deemed to transfer information about you outside of the EU, we rely on Shopify to do so.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) the processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Us

For purposes of EU data protection law, I, Louise Vilmar, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hi [!at] skandinavious.com.

Alternately, you may mail me at:
Skandinavious By Louise Vilmar
Nils Pers Väg 20, 23251 Åkarp, Sweden