STRONGMOONMETALS
Westbrook, Maine
Shop policies
Last updated on
April 17, 2019
STRONG.MOON.METALS
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If there are any issues with your piece I will consider a return at my discretion or fix any repairs due to shipping damage. Return shipping cost will be covered by me.
Payment
Accepts most major credit card, paypal, and etsy gift cards.
Shipping
All orders are shipped within 2-5 business days. Shipping times vary depending on location and method you choose.
Additional policies and FAQs
-CUSTOM ORDERS-
I am currently accepting custom orders.
* I do not accept stones from customers *
I will work with customers to get a stone they love. All of my stones are hand cut by lapidary artists in the west. I am 100% confident that these stones are top quality and will not break or crack when setting comes.
-Custom orders take up to 6 week to create after payment is made.
If you need the item sooner, please let me know in advance and we can work something out for an additional payment.
-A full deposit of the money owed is expected to be paid in full before moving forward and proceeding with creating your order.
- No returns on custom orders
I am currently accepting custom orders.
* I do not accept stones from customers *
I will work with customers to get a stone they love. All of my stones are hand cut by lapidary artists in the west. I am 100% confident that these stones are top quality and will not break or crack when setting comes.
-Custom orders take up to 6 week to create after payment is made.
If you need the item sooner, please let me know in advance and we can work something out for an additional payment.
-A full deposit of the money owed is expected to be paid in full before moving forward and proceeding with creating your order.
- No returns on custom orders