STXTurtleGirlDesigns

FUNctional, aquatic inspired hand painted glassware

STXTurtleGirlDesigns is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

STXTurtleGirlDesigns is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on September 17, 2013
Welcome! Thank you for taking the time to peruse my shop! I'm just getting started so be sure to check back frequently for new designs! I enjoy creating my whimsical aquatic and Caribbean inspired art and I hope you enjoy it too! It's a fun and FUNctional way to express myself! Through my art I hope to encourage and support a love for, and the protection of, our marine environment.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please keep in mind that each piece is hand-painted and natural variations will occur. Even with similar designs and color schemes, no two pieces will be identical. To ensure your satisfaction, a photo of your glassware will be provided to you prior to shipping. If for some reason you are not satisfied with your purchase when you see it in person, please contact me within 7 days of receiving it. I will refund your money upon return of the item in its original condition.

I am not responsible for lost, damaged, or broken items due to mis-handling during the shipping process. However, I do understand the disappointment of the loss of your product if an accident happens during shipping. I will also be disappointed as a lot of work goes into each piece! Therefore, in the rare case that the item(s) arrive cracked or damaged, I will work with you to replace the item(s) at my earliest convenience. Unfortunately, I can not replace items that are broken or damaged due to mis-handling or improper care after receipt.
Payment
Payment is due at the time of purchase. In the case of non-payment the sale will be cancelled. Payment is via credit card, Etsy direct checkout and through Paypal. Production of any made to order Items will not commence until payment has cleared. Completed and ready to ship items will ship once the money is received or the Paypal payment has cleared. All sales are final for Ready to Ship AND Made to order items. In general, please allow 2-3 weeks for creation of your order. Production time may vary depending on the season, number of orders already in the queue, and where your order falls in the queue. If you can not wait for production, and would like to cancel your order, you must let me know within 48-72 hours of placing your order. Once I begin work on your order, it's yours! Pease check your e-mails as I will provide a more accurate timeframe for production once you have ordered (within one day) when I send out a confirmation note after receiving your sale.
Shipping
Please confirm your address at the time of check out. I package the glasses with bubble wrap, tissue paper and recycled/re-purposed packing materials. I try to remain as eco-friendly as possible. Some materials, such as styrofoam peanuts, will only be used if I am "recycling" them from somewhere else and I encourage you to recycle and re-use the packing materials as well!

I generally ship Priority mail in the flat rate boxes via USPS. Each order will be insured for the full value of the contents. Tracking notices will be e-mailed to you when the package ships so you can track it online.

If you are in a rush please make me aware of your timeline when your order is placed. If you have ordered a custom design that is being made specifically for you, please allow at least 2-3 weeks for production. More (or less) time may be needed depending on the season and your order. Details on production times will be provided after confirmation of the sale. Please allow 1-3 days for ready to ship items to be packaged and shipped.

I currently ship to the United States, Puerto Rico and the U.S. Virgin Islands.

***Please remember that although we are a U.S. territory and ship priority mail the shipping times from the USVI will take longer than the times estimated for priority mail for the contiguous 48 states.***
Additional policies and FAQs
Please like and follow me at www.facebook.com/turtlegirldesigns

Proper care will keep your favorite design beautiful for a lifetime as I use only high quality, durable acrylic paints. Paints are layered to ensure depth and longevity. Glass items are technically dishwasher safe as the glassware paints are actually baked on. However, to maintain the integrity of the product I recommend only hand-washing gently in warm water. This will ensure that the itense heat, jets, and cleaning products from the dishwasher do not deteriorate or destroy the quality of your designs. All Melamine products should be hand washed gently in warm, not hot water, using regular dish detergent (such as Dawn). Do not use heavy duty/abrasive sponges on any paint products.

All designs are original and copyrighted. Items are for your personal enjoyment and are not for re-sale. Please respect my artistic ideas and my designs, and do not reproduce or infringe upon my work.