Accepted payment methods
Returns and exchanges
I am not responsible for lost, damaged, or broken items due to mis-handling during the shipping process. However, I do understand the disappointment of the loss of your product if an accident happens during shipping. I will also be disappointed as a lot of work goes into each piece! Therefore, in the rare case that the item(s) arrive cracked or damaged, I will work with you to replace the item(s) at my earliest convenience. Unfortunately, I can not replace items that are broken or damaged due to mis-handling or improper care after receipt.
I generally ship Priority mail in the flat rate boxes via USPS. Each order will be insured for the full value of the contents. Tracking notices will be e-mailed to you when the package ships so you can track it online.
If you are in a rush please make me aware of your timeline when your order is placed. If you have ordered a custom design that is being made specifically for you, please allow at least 2-3 weeks for production. More (or less) time may be needed depending on the season and your order. Details on production times will be provided after confirmation of the sale. Please allow 1-3 days for ready to ship items to be packaged and shipped.
I currently ship to the United States, Puerto Rico and the U.S. Virgin Islands.
***Please remember that although we are a U.S. territory and ship priority mail the shipping times from the USVI will take longer than the times estimated for priority mail for the contiguous 48 states.***
Additional policies and FAQs
Proper care will keep your favorite design beautiful for a lifetime as I use only high quality, durable acrylic paints. Paints are layered to ensure depth and longevity. Glass items are technically dishwasher safe as the glassware paints are actually baked on. However, to maintain the integrity of the product I recommend only hand-washing gently in warm water. This will ensure that the itense heat, jets, and cleaning products from the dishwasher do not deteriorate or destroy the quality of your designs. All Melamine products should be hand washed gently in warm, not hot water, using regular dish detergent (such as Dawn). Do not use heavy duty/abrasive sponges on any paint products.
All designs are original and copyrighted. Items are for your personal enjoyment and are not for re-sale. Please respect my artistic ideas and my designs, and do not reproduce or infringe upon my work.