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SVCharms' Shop Announcement

FOR ORDERS OVER $100, USE THE CODE '100PLUS' FOR A 10% DISCOUNT! :)

Please note, due to a lack of time we've made the decision to stop accepting custom orders on a permanent basis. We can continue to provide designs that we've previously done but we're not able to provide new ones as of 3rd of February 2014. Thanks so much for your custom :)

Our office hours are 10am to 12am GMT, Monday to Friday. We get a large volume of messages on a daily basis and are often dealing with a huge volume of work too, so cannot reply immediately. Please send only one message and wait for a response as sending more than one can mean your reply is delayed as it bumps your thread back up to the top! We set aside time to reply to message on Mondays and Thursdays so we'll always get back to you :)

Please be aware that the wait time is approximately 12 days for custom items and can be up to 4 weeks for design and manufacture of larger wholesale orders, excluding delivery time, so your patience is thoroughly appreciated :)

WE SEND ALL OUR CHARMS OUT WITH PROTECTIVE COATING ON. PLEASE REMOVE THIS BEFORE ASSUMING THEY'RE INCORRECT AND LEAVING NEUTRAL OR NEGATIVE FEEDBACK.

SVCharms' Shop Policies

Welcome

Welcome to SV Charms' Etsy Shop! We've been working with laser cut acrylic for around 8 years. We specialise in excellent quality, affordable charms.

Payment

We accept payment via PayPal or direct payment through etsy.

Shipping

We aim to ship all items within 3 days of receiving payment. Very occasionally, such as at weekends or busy periods, this may take a little longer but we ALWAYS post as soon as humanly possible!

Most packages ship via Royal Mail. Once shipped, orders to the UK take 1-2 days to arrive, European orders take 4-7 days and orders to outside of Europe take 7 - 12 days (on average).

If you require tracked shipping, please contact us before purchase.

Refunds and Exchanges

If, for any reason, you are unhappy with your purchase, you are fully entitled to return it. If this is the case, please contact us and we'll provide you with the return address. Once recieved, a refund will be made to the account that the money was debited from.

Additional Policies and FAQs

Currently, we are not accepting any wholesale requests although this may change in the future. If you are unhappy with any facet of your Sugar & Vice purchase, please contact us before leaving feedback and we'll do everything in our power to rectify the problem. Thanks for stopping by!

Last Updated May 6, 2015