Most items, no. I use professional on demand printers for the majority of the items I offer, and they have specific rules that I must adhere to. This includes the inability to cancel / make changes to orders already in the system. Completing your purchase from me means you agree to this policy. The information is available in each listing description, as well as here in the FAQ and is confirmed in the email you receive upon making your purchase.

Please ensure all addresses and other information are correct before hitting the submit button.

If your item is returned to sender and it was sent to the address given on the order, you will need to pay to have it reshipped to you or the package will be considered abandoned.

Photo paper is glossy and smooth. They are printed on heavy photo paper and have a gloss sheen. They need to be framed.

Watercolor paper is lightly textured with a matte finish. The texture is the paper only - it's the same paper artists use to paint watercolor paintings on! They need to be framed.

Canvas prints are ready to hang, stretched around bars and mounted. The canvas wraps around the sides of the bars and the image continues on the sides so there is no need to frame unless you want to.

None have the texture of the paint - I can not find a printer to offer this at a reasonable price.

All are saturated in gorgeous color - it just depends on your personal preferences!

It is SUPER RARE for a package to fall off the radar, but it can happen.

***IF YOU SUSPECT YOUR ORDER IS MISSING, CONTACT ME BEFORE IT HAS BEEN 30 DAYS SINCE THE SHIP DATE OF YOUR PACKAGE*** Please do not wait months to contact me - it definitely needs to be done within 30 days of shipment. Please keep an eye on tracking.

Please note - Once the package tracking states that it has been delivered, then our responsibility has ended.

INTERNATIONAL CUSTOMERS - A package is NOT considered missing if it is simply held in customs. That is between you and your country, and I have no power over how long they hold your package in customs.

Unless there is a real difference between what was presented in the listing online and what was received, I do not accept returns.

Please contact me immediately and take pictures of what you received as well as the packaging in the case of a damaged product. Please send those along in a message here or an email to sagittariusgallery@gmail.com with your order number.

A new package will be sent asap to replace the damaged / incorrect one. I never ask for an item that was damaged or incorrect to be returned. Discard of the item as you see fit after pictures have been taken and we've spoken.

If it is an original painting that was damaged, I can not send a new one - a refund will be remitted. But I will need all images of packaging to file an insurance claim.

PLEASE NOTE YOU NEED TO CONTACT ME WITHIN 30 DAYS OF RECEIPT WITH ANY DAMAGE / LOSS CLAIMS.

As noted in my shop, I use several different printers for my products to offer the best item I can within each product line. This means many orders with multiple items from my shop will be shipped separately.

Unfortunately, Etsy does not allow for more than one tracking number on an order - so when one of my printers is the first to ship an item in an order with multiple items ordered from a single shop, that tracking number is assigned to the entire order. This is a known issue and Etsy has yet to fix it - even though the site has been around since 2005.

Rest assured, you will receive the rest of your order. Please look at processing times for each item to know how long it will be before each item in an order will ship. Thanks!

No. It is illegal and I will not risk my business over it. Please do not ask me to do this - I won't. Ever.

I ship as soon as possible and my processing times are clear in each listing - please understand though that I am *not* in charge of how long a package takes to make it through your country's customs. Once your package has shipped, you receive tracking, and it is no longer in my hands - the US post office has it, or it's in transit over an ocean, or customs has it, or your postal service has it.

Please allow time for your package to clear customs and make its way to you. I can't make it go any faster, and you have tracking to show exactly where it is along the journey to you.

Keep track of tracking and speak to your post office if it gets held up at the destination. This is *your*responsibility.

Please look at your order to see if the address you used on the order is the address you intended to have the item sent to. If it is, please look that the tracking number and see where there item states it was delivered (porch, mailbox, etc.) Please speak to neighbors as your item may have been delivered to their house.

If you live in an apartment building, you really need to knock on doors because it is with 99% frequency that missing packages at apartment buildings were just delivered to the wrong box.

Speak to your postal carrier as they would be the only person who can say for sure where a package was left.

I do not refund / resend if an item was marked delivered to the address on the order.

My home studio is in San Antonio, TX and that is where original paintings will ship from. All other orders ship from the various printers I have partnered with to offer the best selection of the highest quality printed products across the country (and even the world!) Please see the shipping location in each description for the most accurate location of where your purchase will ship from. These trusted partners have demonstrated a commitment to quality products and service time and again and if it were not for them, I would not be able to offer the extensive product lines I do!