SahetahsJewelry's Shop Policies
Welcome to Sahetah's Jewelry, where Jewelry is brought to you hot off our Chrono Translocation Gurney Machine (Time Machine). Entering our Shop is to travel back in time, so keep all your hands and feet inside the Machine at all times, and your posteriors on your posterior pedestals, and be prepared to be amazed!
Do you have questions? Like how we travel back in time with our out-of-this-world technology and create Jewelry inspired by the Victorian Era? That's our little secret - but if you have any other questions, don't hesitate to ask!
I accept payment through Paypal, Money Orders and cheques. Please ensure that your payment(if through paypal) is received within three business days of the sale or I will have to re-list the item. (Sadly our Time Machine cannot provide futuristic payment options such as paying in the future, and sending it to the 'now')
All Jewelry will be shipped within 3 days after cheques/payments are cleared - not before.
*Sale and Discount Policy*
Only one discount is accepted per item. You cannot use two different discount or coupon codes for the same item. Only one can apply.
Please follow rules of coupons and discounts, such as 'earring sales', 'bracelet sales', etc.
If you have any confusion or questions, please feel free to contact me. I will do whatever I can to make things easier!
I ship products within 3 days of receiving payment. A message will be sent to you on the day your item is shipped. Please give your purchase 7 to 10 business days to arrive! For a higher fee, you can request faster shipping.
If you have requested and paid for a custom order, or a 'made to order' piece, I will quote you with the time required to create the piece. Custom Orders and 'made to orders' are exempt from the '3 day shipping' policy. However once the finished design has been approved by you - it will be shipped within 3 days. Please give 7 - 10 days to arrive.
For Holiday Shipping, please purchase your items in advance. Items can be shipped in order to arrive in 3 days for the Holidays for a small extra charge, but you must convo me to make arrangements.
Refunds and Exchanges
REFUNDS: If you are not happy upon receiving your jewelry items can be refunded (minus shipping cost and Etsy fee) within 30 days. Half the cost will be refunded prior to shipping, and the full amount will be refunded upon receiving the item you are unhappy with.
EXCHANGES: and adjustments can also be made. Broken jewelry can be returned to be fixed or replaced free of charge within one week of receiving the jewelry. Replacements can be made at the same value of the broken or unwanted jewelry.
OOAK Necklaces can be repaired for free, as long as you keep all of the broken and disconnected pieces. Mail the necklace to me, and I'll be happy to repair it for you.
Additional Policies and FAQs
Jewelry Care Instructions: Please keep jewelry dry and in resealable bags when not in use. Dyed Lucite flowers are delicate, and will fade when wet. Take off jewelry if going outside in the rain, and don't put jewelry on until hair is dry after a shower.
Limited Editions come with a Certificate of Authenticity, or it will be mailed to you following the necklace if out of stock. Limited Edition necklaces are often designed after the order is made and can be tailored to your preferred length. Give at least 2 weeks for the design process before shipping.
Custom Designs can be ordered in various ways to meet your needs.
Order By Cost: Tell me the limit you are willing to spend and what it is you would like made and I will work within the boundaries to come up with the finest piece for your budget.
Order By Color: Like something you see but want it in a different color? Many pieces can be designed by color, but each piece of jewelry is unique so convo me to see if it can be done.
Last Updated July 31, 2012