cunegonde37 on May 5, 2016
Very well made and highly detailed, consistent with posted image. It arrived in a package as described including leather conditioner. I appreciated the sizing instructions that were provided upon request, and the received collar fits my dog appropriately. Thank you for the excellent work!
Steven Cavan on May 3, 2016
Its been well over a month now and I've received nothing. Very little to no contact or communication with the seller. She just took my money and I've received nothing in return. I even offered to pay to ship it out again and to even pay extra for express shipping, but no response and it's been over a month now. Will not be doing business with salukifeathers again. WARNING TO ALL! She is a thief/scammer!
Julia responded on May 10, 2016
The shipping issue (incomplete address) was identified April 19, and after communicating with you, you confirmed and admitted that it was YOUR error as you did not include the apartment number in your shipping address. I wrote on that date that I would ship it again at your expense when it was returned. On May 3, you opened a case and left this scathing and libelous review. The item came in May 10. I've contacted you multiple times when tracking was updated. How can I help an unreasonable customer who ADMITS to their shipping address mistake and won't wait for their custom item to get back into my hands for me to reship? Why won't you respond to any of my communications since April, save for opening a case where you won't reply either? I'll let the rest of my feedback speak for itself.
Leathercraft's allure is its versatility. Create a 3D relief carving of anything you can imagine, colour it, then craft it into something you can use.
My passion for leathercraft began when I started making sighthound collars for my Saluki dogs. The creative process was so rewarding that before long, I had far more collars than dogs, and a never-ending stream of ideas for more! Thus began my endeavour to bring my creations to you and your dogs.
Everything is hand crafted, and the only machine I occasionally use is a dremel for edge burnishing. It's all hand tooled (carved), or sewn using designs of my own imagination – or yours!.
I believe dog collars should not only be durable, but reflect the personality and style of the wearer and his or her person. Whatever type of dog you have, and whatever style you call your own, I can make something that will suit you!
The origin of the name SalukiFeathers is my favourite part of my Salukis: the silky feathering on their ears and tails. I hope you all view my handmade collars with the same fondness I have for my Saluki Feathers!
Julia has a Masters in Animal Welfare. She and her husband are owned by two Saluki hounds, Shady and Kiryn, and a myriad of other pets.
All collars, belts, bracers, and other leather treasures are handmade using traditional tools and high quality vegetable tanned or bridle leather. I pay special attention to detail, symmetry, and technique, and I strive to come up with designs unlike any other.
I've been a canvas and digital artist for many years, have recently gotten into leather working, and have happily discovered that I have a real knack for bringing out the best in a potential piece and matching it to a pet's looks and personality. As a hobbyist who *sometimes* sells her finished products, I don't have a company or tax details. If this eventually takes off to the point that I turn it into a profession, then I might go that route - but for now you're dealing with *me* the individual who does this for fun in the hopes of selling a few items here and there to help pay for my hobby.
If you'd like to review what I've done, my portfolio of finished products is available on my website and blog at http://salukifeathers.com.
I'm looking forward to making your darling pets even more stunningly gorgeous by fitting them with a unique fashion accessory that is truly theirs alone!
Accepted payment methods
Most collars will be packed in a 7" x 5" x 4" box to protect against crushing. Smaller items may be packed in a bubble wrap package.
Shipping times tend to be less than 1 week for Canada and between 1-3 weeks for the USA. If you're ordering from outside of Canada or the USA, I'll need to look up the exact pricing for your area with a tracking number, as I've read too many complaints on the Etsy forums of other peoples' packages getting lost in international mail. Please send me a message if you would like me to do so!
International shipments tend to take 1-3 weeks depending on the location. Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
If the wrong shipping address is supplied by the buyer, and the buyer doesn't notify me before the shipment is dispatched, then the buyer will be responsible for the cost of shipping the item again after it returns back to me. If the package is not picked up at the post office and is returned to me, the buyer will be responsible for the cost of shipping the item a second time.
Refunds and Exchanges
Custom orders are non refundable. Custom products are any products that vary at all from a listing that indicates that the product is already made.
If I made an error in the crafting of the product, such as stamping the wrong name or number, I will replace it as soon as I can. Please contact me if this occurs.
If you ordered a custom item and measured incorrectly and it just doesn't fit, no refunds or exchanges are possible. Please make sure to measure twice, I will as well! In a case such as this, at the buyer's request I can try to re-sell the item (if it doesn't have a custom name or number stamped), and if/when it sells, the sale price may be allocated to making you something new. Should this occur and you will return me the item to resell, the item must be in the same condition as when shipped to you. Items lost or damaged during return shipment are the responsibility of the customer, unless you have purchased insurance on your shipment.
Please note that items cannot be returned or exchanged if they are damaged (water or mishandling being the two most common reasons for leather to be damaged). Please read the Leather FAQ to learn now to treat your item to best protect it, and how best to care for it regularly. All leather products require regular care, be they collars, jackets, shoes, or other.
Additional policies and FAQs
1. How do I care for my new leather collar?
Leather is a natural skin and is not waterproof. All of our pieces are coated in a water-resistant oil and a top coat that will keep it safe from the occasional drop here and there but please, do not immerse your leather in water for any length of time. The leather will absorb water, warp and the stain will wash away. Repeated exposure to water eventually rots leather and weakens it to the point it will snap with any pressure. If it does happen to get a splash on it, allow it to dry fully, don't wipe or rub it.
If your dog loves to swim, please use a nylon collar for those times. Also remove the leather collar for baths and any other splashy good times!
You will certainly want to condition your leather pieces over time, and you can find wonderful conditioning cremes like Tandy's Leather Conditioner to make your pieces supple and rejuvenate them. This cream is a combination of natural and synthetic wax emulsions (with bees wax) and does a great job (from what I've seen on my own leather pieces).
2. Will my collar look exactly like the one in the picture?
Pictures are very dependent upon the lighting conditions and backgrounds. I can tell you from my vast digital photography experience that every photo from every possible angle can be slightly different. What you see in the photo is what it looks like from the angle and in the lighting that I try to take most of my photos - being natural mid-day sun light from my kitchen area. None of the pictures that I take are modified digitally (photoshopped) to enhance them - other than a crop (cutting out the background that is irrelevant to the picture) and possible contrast and brightness in the case that the lighting isn't optimal (it's cloudy, the overhead light wasn't great, and I was so excited about a new piece I finished that I wanted to photograph it right away!)
3.Will my custom collar look exactly the way that I imagine it?
Unless you have telepathic mind-reading powers and can see what I'm imagining, then probably not. When I'm making a custom piece, I will almost always draw it out before I start working with the leather, and will be happy to send you pictures or scanned versions of my drawings. Please note that the more time I spend with you, the more the cost of the piece is likely to increase. I try to set a maximum number of revisions (usually three) to assure that we can share the same vision without wasting time. Please do keep in mind that there will always be some slight natural variations in leather products. Leather is a natural skin and thus can vary slightly from one piece to the next in texture and stain (colour) results. Letters and numbers are hand stamped, one by one, and while I will always do my best, they won't always be perfectly razor straight.
4. My dog is still a puppy! What size collar should I buy?
Please see my blog post on this topic at https://salukifeathers.com/puppy-collar/
5. Why is International shipping (outside North America) so expensive?
The postage is based on the least expensive shipping method I could find that is reliable and also has a tracking number. With a package going halfway (or further) around the world, the odds of it getting lost or being delayed by months are much higher. Tracking assures not only that you get the item and can see where it is in the shipping process, but also provides insurance should it get lost or something damage it in transit. I do think Canada Post's International shipping costs are crazy, and I'm open to suggestions for less expensive options.
6. Why is the sky blue?
It has something to do with the atmosphere, or the oceans reflecting, or some such - if I recall correctly. Go read the Wikipedia entry on it if you're curious.