SamOsborneStore's Shop Policies
Hello and thank you for taking an interest in my Etsy shop
Having my own business has been a long held dream and you are part of making that happen, not just for me but for thousand of artists, designers and makers right across the world.
If you have any questions about orders, delivery, refunds, exchanges, custom orders, just convo me. I would love to hear from you!
Payment is accepted via PayPal and Direct Checkout and is processed at the time of ordering. Prompt payment is appreciated. If payment for goods is not received within two days, your order will be canceled and re-listed. The only exception to this are eCheques through PayPal where the item will only be shipped once the payment has cleared, this can take up to 12 working days so please consider this when using this payment method.
If you find that you need to cancel an order that has not yet been dispatched, please let me know as soon as possible.
Any coupon codes will be applied at checkout and will only be valid for the times indicated in my shop or on the coupon. The code will be disabled outside these times. I reserve the right to disable any coupon at any time.
International buyers are responsible for all applicable V.A.T., G.S.T., customs and duties fees, and taxes associated with their purchase.
Most items show a specific dispatch timetable and I will post within this timeframe or the nearest working day after. If no timescale is stated I try to dispatch your order within 3 working days of receiving payment. I generally dispatch on a Monday and a Thursday but at busy times and in the case of urgent items this will vary.
Please be aware that, unless otherwise stated, items are shipped from the UK so take into account possible shipping times from there, especially if you are ordering from overseas. The exact time taken for delivery depends on the item, the location it is going to and therefore the shipping company used, but generally orders within the UK arrive within 2-7 days of dispatch and worldwide within 1-3 weeks of being dispatched.
If you need something in a hurry please contact me and I can arrange priority shipping at an extra cost.
All orders are shipped to the address listed on the Etsy order, unless otherwise specified so please verify your address before checkout, you don't want someone else receiving your parcel!
If you are ordering from overseas you may be liable for customs charges depending on the specific import laws, duties or taxes of your country.
Refunds and Exchanges
I want you to be 100% happy with your order. However, if you are not completely satisfied, please contact me as soon as possible - preferably within 30 days of receipt of your order.
Depending on the specific problem I am happy to offer exchanges and full or partial refunds but this will be decided on a case-by-case basis and may be subject to the return of the goods. Costs associated with returning goods that arrive damaged, faulty or not as described will be paid for by me, in other circumstances (ie you've changed your mind etc) the cost of returning the item may not be covered by me.
Basically, get in touch and we'll work it all out.
I do however reserve the right to deny returns and any associated refunds if the item has been worn or used and is no longer in sellable condition.
Printable or instant download products are non-refundable.
Items lost in the post will be replaced as ordered (or refunded) after the latest possible delivery date given by the shipping company has passed. This timescale will change depending on the item posted and the location it is going to - so please get in touch for more details. I will seek a refund from the shippers for the lost item, but you won't have to wait for that.
Additional Policies and FAQs
I offer customisation on some product whereby you can alter colours or wording as you'd like (please see individual item listings - this does not apply to all listings). You will be charged a small a customisation fee to cover the time taken to create the customised version (a minimum of £2.50). Get in touch for more details.
You can also commission me to create something totally bespoke for you. I charge £30 per hour and prices for this can vary enormously depending on your requirements so get in touch with an idea of what you'd like and I can create a quote for you.
All descriptions, colors, dimensions and conditions are given as accurately as possible. Please consider the imperfect nature of handmade items and the inaccuracy of viewing colours etc on screen when purchasing.
If the item you are ordering requires extra information ie colour or particular version desired then please indicate this when ordering. If you haven't done so I will endeavour to contact you but will ship the stated default version if I haven't heard from you within a week.
My official working hours are 9-6 (UK time) Monday-Friday. Orders and convos received outside these hours may not be processed or answered until the next working day. However, there is a pretty good chance that I will be working outside of these hours so if you have an urgent question or request I may be able to deal with it right away (The joys of running your own business!)
If you have any further questions, feel free to convo me.
sam.osborne [!at] gmail.com
Last Updated February 26, 2015