EU except Germany: You can email me on info[at]samalla.nl to check for spots on custom orders. You could send a message via etsy, but you will also get charged the etsy fee.

Outside EU and Germany: Please send me a message via Etsy. I do these via etsy, because they calculate the hard administrative bits.

There will be a note on how to care for your items in your order.

I do not have the manpower or time to create large quantities of my items. If you want to order a lot of ready made items, contact me on info[at]samalla.nl.

Shipping rates are set per item. If you exceed a certain amount by ordering more items, I might have to recalculate the rates.

Gift messages: Know that I'm obligated to state the value on the package for insurance of the package.

You will receive a track and trace (if possible for your country) and your parcel is insured against loss and/or damage. You will need to sign for it. Make sure your address in etsy is correct. If the address is wrong or incomplete, I cannot refund shipping costs (see abandoned packages).

You can find the transit times of Postnl here: www.internationalparceltracking.com

Note that these are estimates if the parcel is not held up for any reason (like customs).

I use, where I can, organic / fair trade / recycled / biodegradable materials.

I shun polyester, acrylic and other plastic materials. What you still see in the shop, is what was still in my stock and I'm phasing it out.

I am not afraid of leather and fur (and try to get this ethically sourced). If you do not like the use of leather or fur, I can look for vegan options. Mind that I'll look for plant based substitutes, and not for the plastic based ones.

My scraps and cutoffs always find a purpose. Some becomes pillow filler, some gets composted.

I pack my items in tissue paper and packing paper against moist from the outside. I use an unbleached or repurposed cardboard box to ship. These items are all recyclable. For some items I reuse packaging materials that were send to me (wich can be bubblewrap or other plastic packaging).

It sometimes happens a package is returned to me due to failing to deliver or refusing to accept. Reasons mostly are a faulty address, not willing to pay customs or just not able to deliver (not home and nobody is picking it up). They call this an abandoned package. These are returned to me (and can take months).

Once I get these packages back, I will issue a refund
- MINUS shipping costs I made
- MINUS extra costs made for shipping it back to me
- MINUS damage costs to the product

So please check your address details in Etsy, know that customs are not my responsibility and check for pickup notes if the mail-man missed you.

Because there is a pandemic/war/insert other crisis in our world right now, shipping is a bit different than we are used to. Please check your local postal service for updates. My shop stays open as long as shipping is possible for the Netherlands.

Please check postNL for updates: https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/