Returns must be within 30 days of receiving.
Returns must be in new and unused condition.
Returned items must be packaged in the same way they are received. They should be shipped in a box to protect them during shipping and not in an envelope where they would get crushed in the mail. And flowers should never be handled by their petals, always handle the flowers by their pins or clips. If an item is improperly packaged on its return trip and crushes in the mail, or if you crush it with your hands by overly mishandling the flower, then no refund will be given for items you damaged. We are not a rental service, the use of our flowers to adorn your event and then returned used and damaged when no longer needed will not be refunded.

There are no returns on custom orders where we modified the product based on your request or made from your own fabrics. Or on larger than average quantities.

And there are no refunds on shipping and shipping tax.

Send unused returns in good condition to this address for a refund minus shipping. E-mail us the tracking number of the package when you ship it. Shipping insurance should be purchased on larger orders. Read the entire refund policy before shipping. Refund minus shipping will only be given if the item is returned in good and unused condition and when it's received.
Sara Monica LLC
PO Box 168
Dunellen, NJ 08812

Orders typically ship within 2 to 4 days (delivered to the Post Office). The time it takes for the Post Office to deliver it to you depends on the shipping method you purchase during check out.

No refund on shipping:
No refund on any shipping, regardless if it's shipped through the website, or our own business. No refund on shipping for international orders or for overnight orders. If you need the products by a specific date, then plan accordingly, there will be no refund on shipping if the Post Office doesn't deliver it to you on time.

Due Date:
If your order has an urgent due date, then please contact us to let us know the date it needs to arrive and if it's possible to do.

Larger Orders:
Larger orders that need extra time to make may take an extra few days beyond the 2 to 4 day processing time. If your order is needed by a specific date, then make of note in the order to let me know and I'll let you know if it's possible to complete the order by your deadline.

Overnight shipping orders:
We only do overnight shipping through our own business and not through the Etsy website. For overnight shipping please place your order over the phone 732-529-6592 to see if it's possible to make your flowers and have them shipped in time. After we know the order, we'll be able to determine the weight of the box and provide you with the overnight shipping rate. Payment in advance by credit card on the phone.

International shipping:
International orders will be shipped as "merchandise" and buyer is responsible to pay import taxes. We do not ship international orders as "gifts" to avoid import taxes. If the item is marked as a "gift", it will still be shipped as merchandise. Here is a link to estimate VAT taxes http://vatcalconline.com/

Custom orders that are made from your own fabrics start at 150.00 USD per order. If there are different styles in the custom order, then a minimum of 2 per style is required. There is no discounted price if you supply the fabric opposed to us using our own fabric due to the amount of extra time it takes to consult, make, pack and process a custom order. Custom orders are not to be mistaken for wholesale orders. They are more expensive because it's a lot more work to make a custom order from your own fabric. Allow up to a minimum of two weeks to process a custom order and then add the shipping time in addition to the two weeks. Please send us an e-mail of inquiry for custom orders to sara [!at] saramonica.com and we will assist you in the choosing of your fabrics and provide the knowledge you need to decide on your designs.