SarawenPerfume

Magical and Romantic Perfume Inspirations Ⓥ

Toronto, Canada · 5909 Sales

SarawenPerfume

Magical and Romantic Perfume Inspirations Ⓥ

Toronto, Canada 5909 Sales On Etsy since 2010

5 out of 5 stars
(2820)

Shop owner

Sara Tan

Contact

Announcement   17 June 2018 - Processing time is currently 3-4 business days before your fragrance order ships. You will receive a shipping notification when your order is ready. Thank you! ♥ --->

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🎀 Magical and Romantic Vegan Perfume Oils inspired by Gothic, Fantasy, and Historical Worlds! All scents are Vegan-friendly and Cruelty-free.

🎀 Looking for my artwork? Here it is! https://www.etsy.com/ca/shop/SarawenPerfume?section_id=17049947
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Our website: www.sarawen.com
Redbubble: www.redbubble.com/people/sarawenart
Support us at Ko-Fi: ko-fi.com/sarawen

Announcement

Last updated on Jun 17, 2018

17 June 2018 - Processing time is currently 3-4 business days before your fragrance order ships. You will receive a shipping notification when your order is ready. Thank you! ♥ --->

***
🎀 Magical and Romantic Vegan Perfume Oils inspired by Gothic, Fantasy, and Historical Worlds! All scents are Vegan-friendly and Cruelty-free.

🎀 Looking for my artwork? Here it is! https://www.etsy.com/ca/shop/SarawenPerfume?section_id=17049947
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***
Our website: www.sarawen.com
Redbubble: www.redbubble.com/people/sarawenart
Support us at Ko-Fi: ko-fi.com/sarawen

Sara Tan

Contact shop owner

Sara Tan

Reviews

Average item review
5 out of 5 stars
(2820)
Rebecca Hosford

Rebecca Hosford on Jun 11, 2018

5 out of 5 stars

The scent has strong amber tones that make it ideal for a room scent. The subtle tones of tea and even floral tones have further made my work area smell the best it has in years.

Sherron Warrington

Sherron Warrington on Jun 11, 2018

5 out of 5 stars

I work in an office and was looking for a “perfume” that was mild, soft and fairly long lasting. I found just that in this purchase. The scents are beautiful. They were shipped right away and arrived with no damage. I really was surprised with the small gift as well. Thank You!

Sherron Warrington

Sherron Warrington on Jun 11, 2018

5 out of 5 stars

I work in an office and was looking for a “perfume” that was mild, soft and fairly long lasting. I found just that in this purchase. The scents are beautiful. They were shipped right away and arrived with no damage. I really was surprised with the small gift as well. Thank You!

Sherron Warrington

Sherron Warrington on Jun 11, 2018

5 out of 5 stars

I work in an office and was looking for a “perfume” that was mild, soft and fairly long lasting. I found just that in this purchase. The scents are beautiful. They were shipped right away and arrived with no damage. I really was surprised with the small gift as well. Thank You!

View all 2820 reviews

Updates

Working hard labeling bottles and packing orders today! If you're ordering for Christmas, please read the Announcements section on the front page of my shop for order-by dates. Thank you. ^_^
View all 5 updates

About

Magical and Romantic Perfume Oils ...

Greetings! My name is Sara Tan, and I am the owner, scent designer, and artist of Sarawen Perfumes. Some years ago, I studied fine arts with a degree in Commercial Illustration, but decided to expand my creative endeavours to scent in early 2011. I adore creating unique, romantic, and uncommon perfume blends, and sincerely hope my perfume creations transport you to a different time and place.

ABOUT MY PERFUMES - All Sarawen perfumes and ingredients are 100% vegan and cruelty-free! Why vegan? As a vegan myself and animal rights advocate, I believe there's no need for cruel animal-testing or using animal-derived ingredients for products used in scent or beauty! All of the scents are made in small batches and great care is given for each order, hence the 3-5 working day processing time.

WHAT DOES VEGAN MEAN? - A vegan is a person who does not eat or use animal ingredients for ethical reasons. It means that there are no animal-derived ingredients in my perfumes, and nothing is animal tested.

GIVING BACK - I donate a proceeds of my sales to animal charities and rescue sanctuaries every month.

Thank you for reading! If you'd like to view my Shop Policies, please click here: http://www.etsy.com/shop/SaraWen/policy

Cheers!

- Sara

www.Sarawen.com
ko-fi.com/sarawen

Shop members

  • Sara

    Owner, Maker, Creator

    Perfumer, Portrait Artist, Illustrator!

Shop policies

Last updated on June 12, 2018
Greetings and welcome to Sarawen Perfume Art!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Due to hygiene/personal nature of perfume oils, I do not accept returns or exchanges unless it is an error on my part (sent wrong item, etc).

I am not responsible for lost parcels due to a wrong address. Please be certain your delivery address is correct when you place your order.

I strive to make sure you enjoy your purchase and your shopping experience with me. If there is a problem with your order, please contact me! Any issues are resolved on a case-by-case basis.
Payment
This shop accepts Paypal, direct checkout using your credit or debit card, and Etsy gift cards. For orders paid through Paypal e-cheque, we cannot ship items until payment clears.

If you are new to buying on Etsy, please read this first!
http://www.etsy.com/help/article/339
Shipping
Processing times are normally 3-5 BUSINESS DAYS before your order ships. You will receive a shipping notification when your order is ready. ♥

CANADA - 1ml samples are sent via oversize Lettermail and will arrive in 3-7 business days after the shipping date. All other perfume sizes must be shipped Expedited. Expedited shipping includes tracking and insurance, and arrival is within 1-7 business days, depending on province. A shipping refund will be sent on overages over $1.00.

U.S.A. - Expect your parcel to arrive within 5-12 working days after the shipping date. NO TRACKING. If you prefer Tracked service with insurance, you must choose that in the shipping options.

UNITED KINGDOM and INTERNATIONAL - Expect your parcel to arrive withing 5-15 working days after the shipping date. NO TRACKING. For U.K. and some E.U. customers: If your order is over $22 US dollars, you may be required to pay a VAT or additional Customs handling fees. I have no control over this, and am not responsible for any Customs fees or taxes required by your government.

* To reduce the risk of parcels being lost or stolen overseas, orders shipping out of North America will be capped at $65 CAD (about $50 USD), before shipping cost. If your order is over this amount, I will contact you to arrange either a partial refund or arrange for a second delivery.

* As an online seller, I must comply with export laws and cannot label paid international orders as Gifts.

* Please allow up to 4 weeks for delivery outside of Canada before contacting me of non-delivered orders.

* I am not responsible for any delays due to Customs, or any tariffs, VAT's, or any other fees from your government.

* Although I ship Worldwide, there are countries in which I am unable to ship to due to strict Customs regulations or security issues. These include ITALY, IRAQ, AFGHANISTAN, SYRIA, etc. Also, I have stopped shipping to S. America, Indonesia, and several countries in Southeast Asia due to the large number of lost or damaged parcels. My apologies for any disappointment.
Additional policies and FAQs
About Feedback - I describe fragrances to the best of my ability. However, scent is subjective, and will smell differently for each individual according to their body chemistry. I HIGHLY RECOMMEND PURCHASING SAMPLES FIRST. I respectfully ask that you not leave negative Feedback if you received the item(s) but did not like the scents. Rather, base your feedback on the complete shopping experience. Thank you!

About sensitivities / allergies - My perfumes are created with premium fragrance and essential oils, and I test each finished scent on my own skin. As with any product applied to skin, however, discontinue use if irritation occurs. By purchasing my products, you agree of the possibility that some people may have allergic or other reactions, and I am not liable should such reactions occur.

About pregnancy - All of my scents contain a certain amount of natural essential oils and resins which may NOT be suitable in your condition, therefore I do not recommend purchasing. If you have any concerns, feel free to contact me.

My products may only be used for your personal use and NOT be sold or redistributed without the written consent of Sarawen Perfume Art.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Sara M. Tan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sarawenn17 [!at] mail.com. Alternately, you may mail me at:
Sara Tan 25 Cougar Crt #1207, Scarborough Ontario, Canada M1J 3E5

More information

Last updated on Jan 13, 2018
Frequently asked questions

I'm a blogger/reviewer/writer. Can you give me perfumes so that I can do a review on your product?

I do not give away free product unless I am hosting a giveaway or special promotion. I have been scammed too many times in giving away free items for no review or very little promotion. Any messages asking for free items will be ignored.

My order hasn't arrived! Where is it?

Read your order confirmation and check if the shipping address is correct. Outside of Canada, expect your parcel to arrive 5-15 business days after the shipping date. There is NO TRACKING number for international orders, unless you made previous arrangements with me for a Shipping Upgrade. Your parcel may have been delayed due to Customs, or you may be required to pay a VAT through your local postal office, in which case you will need to contact them to pay the Customs charge.

If your order has not arrived within 4-5 weeks after the shipping date, please contact me and I'll see what can be done. I kindly ask that you contact me first to resolve the situation, before resorting to an Etsy dispute.

Wholesale availability

I do not offer wholesale or wholesale discounts at this time.

Can I test your perfumes in-person? Can I pick up my order at your location?

Sorry, I do not have a physical store, and because my studio is in my personal home, I do not allow customer visits. I apologize for any inconvenience this may cause. However, I'm willing to discuss a pickup location for local (Toronto GTA area) customers.

I own a shop and would like to carry your perfumes, do you do consignment?

Please message me. Only Canadian consignment requests are considered.

What does Vegan mean?

A vegan is a person who does not eat or use animal ingredients for ethical reasons. It means that there are no animal-derived ingredients in my perfumes, and nothing is animal tested. Yay! https://freefromharm.org/