modern : botanical : organic :: collectible art jewelry
SarahHoodJewelry's Shop Policies
Welcome to my Etsy shop!
Sarah Hood Jewelry features several collections of unique jewelry pieces ranging from very wearable limited edition jewelry to one-of-a-kind sculptural art jewelry. My work is a constant exploration of the natural world, both its forms and its materials. I love clean shapes, elegant design, and unexpected combinations of materials.
Check out my blog at: http://sarahhoodjewelry.wordpress.com/
I accept PayPal and all major credit cards through Direct Checkout for payment.
I do not accept personal or business checks, money orders or wire transfers for payment.
Your jewelry will come to you in a white paper gift box with the Sarah Hood Jewelry logo on it.
If you pay with PayPal, please make sure that your mailing address listed with PayPal matches your mailing address listed with Etsy. If they don't match, items will be mailed to your Etsy address by default. No refunds or credits will be given to items lost or not delivered due to shipping to an incorrect Etsy address.
*** Domestic Shipping - Shipping Within the U.S. ***
All domestic packages ship USPS Priority Mail. Priority Mail is typically delivered to U.S. destinations in 2-3 business days, but this timeframe is not guaranteed by the post office. If your package does not arrive within this 2-3 day window, your shipping fee is not refundable.
For domestic shipping, unless noted in individual listings, insurance is NOT included. To purchase additional insurance, please notify me before you check out that you would like to purchase insurance, and I will add it to your listing. If you forget to do this before checkout, you can also notify me later, before I ship, and I can invoice you separately.
All domestic Priority Mail comes with a tracking number. Contact me if your tracking number is not forwarded to you automatically when I ship your package.
Domestic items that do not arrive at the correct address or get lost in the mail are the responsibility of the buyer, and not Sarah Hood Jewelry. Sarah Hood Jewelry does not provide refunds or replacements for items that do not arrive. Because all boxes are sent Priority with a tracking number, I have proof of mailing for all boxes that I mail.
*** International shipping - Shipping from the U.S. to Other Countries ***
Unless you have made prior arrangements with me, all international packages ship USPS First Class International Mail. For First Class International packages, there are NO tracking numbers that will track the package once it leaves the US, so I will not be able to tell you where your package is in transit, or when it will be delivered. If you want to be able to track your package accurately, you will need to upgrade to a fully trackable shipping method. Please ask me about this before you pay for your purchase so that I can give you a shipping cost estimate and add the cost onto your listing(s). If you forget to do this before checkout, you can also notify me later, before I ship, and I can invoice you separately.
I cannot track packages if you do not upgrade to a trackable method; first class mail is not fully trackable. Sarah Hood Jewelry is not responsible for the reimbursement for packages that are slow, undelivered, or lost in transit.
For the safety and trackability of your package, I recommend always upgrading to International Priority or Express. Currently Etsy does not offer shipping options during checkout, so First Class International is the default shipping method for my shop. However, I recommend upgrading - please contact me to do so.
In addition, unless noted in individual listings, insurance is NOT included. To purchase additional insurance, please notify me before you check out that you would like to purchase insurance, and I will add it to your listing. If you forget to do this before checkout, you can also notify me later, before I ship, and I can invoice you separately.
International items shipped without insurance that do not arrive at the correct address or get lost in the mail are the responsibility of the buyer, and not Sarah Hood Jewelry. Sarah Hood Jewelry does not provide refunds or replacements for items that do not arrive.
International delivery times vary greatly. If you need your international jewelry order delivered quickly, please upgrade to International Priority or International Express mail. Contact me for details.
PLEASE NOTE that If you are ordering from outside the U.S., your package may incur customs charges and taxes. Custom fees are a tax levied by your own government to offset lost tax revenue when you purchase from another country, and are your responsibility to pay. Please check with your local post office to obtain an estimate of these customs charges, so you know what to expect. It is up to the customer to know the customs laws of their own country.
Royal Mail customers, see the last paragraph on this page: http://www.royalmail.com/personal/help-and-support/I-need-advice-about-customs-requirements
Please note--I cannot ship your package as a "gift" or "sample" in order to avoid customs fees. This is not legal.
Refunds and Exchanges
If you are not satisfied with your Ready-to-Ship item for any reason, you may return it for a refund or exchange within 7 days of receiving it. Please contact me within 7 days of receipt of your Ready-to-Ship jewelry to initiate a return. Returned items must be sent back at your own expense, must arrive to me within 10 days of initiating the return, and must arrive in unworn, undamaged condition.
Ready-to-Ship items that are sized at your request to fit you are not exchangeable or returnable. This includes rings that are sized to fit you.
Custom orders - including rings made to order in your size, bracelets and necklaces with personalized elements, and items designed to your own specifications - are not exchangeable or returnable.
Reserved items (items reserved in your name), Alchemy requests and Sale items are not exchangeable or returnable.
Sales on all earrings are final.
Ring sizing: Please be certain of your ring size before ordering by having your finger sized at your local jewelry store or by purchasing a ring sizer through my shop. If you need your ring sized after purchase, my ring sizing fee is $20 for most silver rings, and $40 for most gold, palladium and platinum rings. Contact me for a quote on your particular ring. Please note that many rings CANNOT be sized due to various factors such as stones, stone settings or type of metal. Please also note that, as stated above, once rings are sized for you, they are not returnable or exchangeable.
Additional Policies and FAQs
Custom orders are always welcome. If you see something you like, but it's not quite right, please let me know.
I am happy to give you a quote on a gold version of most items in my shop. Please note that quotes on gold jewelry are only good for one week; after that time, I will recalculate the quote based on the current gold market.
***Add yourself to my MAILING LIST! If you would like to receive occasional announcements about Sarah Hood Jewelry, please visit the Mailing List page on my website and sign up! And don't worry, I will NEVER share your information with anyone else.
To sign up:
Visit my blog at:
For beads, stones, findings and other supplies, please visit my second shop: FluxeDesign.etsy.com.
All photos © Sarah Hood Jewelry
Last Updated November 15, 2014