Agnes on Feb 21, 2016
super service, professional seller,thank You
The Origins of My Business...
Thank you for popping in and taking the time to look around my Fibre Deli. I am honoured that you have chosen to spend your valuable time here. And as a way of thanks I have written a little bit about me and my shop… so that you can get a taste of the person behind the computer! If you have any questions just email… I am always here to help.
What can I say; I’m a fibre addict… I am wool obsessed and can often be found in a woolly trance playing with fibre and yarn!
So where did my obsession with wool really start? Well I trained in fashion and worked as a Fashion and Textile Designer for a few British Fashion Designers and larger brands... when I visited factories I was always taken with the complexity and ingenious behind fabric constructions and fibre choice. When I later became a freelance consultant and started Sara's Texture Crafts as a side-line I seemed drawn to wool in particular.
Since then I have taken to many wool crafts felt making, embellishing (textile surface decoration), weaving, crochet and in particular spinning and knitting. I have also had the pleasure of meeting many fellow fibre addicts who have been so free to share their craft passions and knowledge… I think that’s why I love my job so much… you meet the most fabulous people!
As Sara’s Texture Crafts grew I felt compelled to give back, not only in high quality product, but also in learning and so my work became as much about beautiful product as it did about sharing and inspiring customers on how to use it.
I always strive to source the very best of products to sell and am continuously looking for new suppliers and methods to be able to bring my ideas to you. Currently I work with a selection of UK Farmers (locally where possible), crafts people and suppliers as well as a few overseas brands for the bigger pieces of equipment, to be able to do this. I also create a proportion of the products myself, based on my experience with fibres, yarn and various wool crafts.
If you have any questions regarding my products, or services please do get in touch.
P.S. you can also find some of my digital artwork at https://www.etsy.com/shop/Sarasdigitalpapers
Owner, Designer, Maker
What can I say, I'm a fibre addict! What I love most about my day job is meeting & working with fellow addicts on materials for their latest projects. This insatiable appetite for fibre is contagious I'm afraid!
You can read more about me on the shop's about page.
Products: I am supplied by leading manufacturers and rural farmers and am always sourcing the finest quality of products to sell. I also hand create a variety of products, each is made to the very best of my ability and knowledge. I try to be as informative and photographically correct where possible about my products at the time of listing. If you have any further questions before you buy, I am very happy to answer them for you. I also reserve the right to update and amend listings at any given point.
On some lines I list unlimited stock as I have new deliveries all of the time. At the time of your order your items will be allocated from stock. If an item is for any reason temporarily 'out of stock' these will be reordered with the relevant supplier. In this situation buyers will be notified of the date of dispatch, depending on restock deliveries. At this time the Buyer has the right to choose a replacement item, or request a refund for that item. Please note that in these instances I cannot part ship. Other lines that become ‘out of stock’ will be refunded after dispatch. I try my best to make sure these situations are rare and if possible alternatives are suggested.
All products are checked by hand at the time of delivery and again at dispatch to the customer, so I can be certain that you are getting the very best of my offer.
PLEASE NOTE THAT I OWN A DOG... while Patch is not allowed to play with my products and I do my level best to clean up after her, there may be a very odd occasion where a stray hair gets into your package even though products are carefully packed away. If you suffer from extreme allergies you may wish to refrain from purchasing and I completely understand this.
Accepted payment methods
- Accepts Etsy gift cards
I do not charge VAT, as I am not a big enough UK company, so you are paying prices exactly as listed.
Payments must be made within 7 days of purchase.
Certain countries may charge buyers custom fees/duties for handling goods. It is the responsibility by law for the importer (Buyer) to understand and pay these charges. No charge information is available to the exporter (Seller), as this charge is not theirs by law. To check it is always best to contact your relevant Government department, especially when ordering larger pieces of equipment.
Please do not ask me to fraudulently claim parcels are ‘gifts’, instead of ‘commercial purchases’… I take my business extremely seriously and therefore asking me to commit criminal fraud on your behalf is insulting and not something I will ever do. All purchases come with full paperwork for customs so that nothing evades tax.
Certain countries may also refuse entry to unwashed fleece. It is the responsibility by law for the importer (Buyer) to understand and follow these customs rules. To check it is always best to contact your relevant Government department.
Delivery addresses and details are the sole responsibility of the Buyer. Items will be shipped to the checkout address given at the time of payment. Non-delivery due to misinformation will not result in a refund. Please also be assured that no email addresses or phone numbers will be printed on the front of parcels, unless the Buyer has asked this be done.
Delays & Lost Post: UK Orders usually take between 1-4 working days, whereas overseas orders take 7-15 working days. If an order has not arrived in this time please contact me. Please also note that UK items are not classed as lost by Royal Mail until the 15th working day after dispatch and Airmail on the 30th working day after dispatch. I am bound to their policy on this and these are my cut off dates before I refund or replace. So in both cases it is important to check in the following locations; with your neighbours and your local collection depot.
Refunds and Exchanges
Exchanges and Returns: You are entitled under EU law to a 14 day cooling off period from the date of dispatch (I allow 28 days for those outside of the UK). If during this time you would like to return an item for a refund, then please email Sara’s Texture Crafts via the Contact Form with your order number, where I can give you full details on how to do this. Please note you will be liable to pay the return shipping costs. A refund will be made within 14 working days of the receipt of return.
I am able to offer exchanges on an item purchased, but will charge subsequent shipping of exchanged for item. If you wish to make an exchange, then please email Sara’s Texture Crafts via the Contact Form with your order number, where I can give you full details on how to do this and how to make the shipping payment. Please note you will be liable to pay the return shipping costs.
It is extremely rare that items arrive faulty, but if that is the case please email Sara’s Texture Crafts via the Contact Form with your order number, where I can give you full details on how to return the item. Please note in these cases I will pay return shipping costs by the cheapest ‘pre-agreed’ rate. A refund or replacement will be made within 14 working days of the receipt of return.
Exchanges and returns can only be accepted in agreement via email.
Additional policies and FAQs
Reviews: Please add fair product reviews to the website as you buy and use products. This shares your views with other customers who may wish to find out more about user experience before purchasing.
Wholesale/Trade: see http://www.sarastexturecrafts.com/wholesale-21-w.asp
Disclaimer: Please note that all Sara's Texture Crafts branded items are under copyright and have been handmade/hand assembled by Sara's Texture Crafts. These items are not for wholesale or resale purposes, as with any other branded product sold at Sara's Texture Crafts unless you are a registered wholesale account holder.
Please also note that photographs cannot be used without prior agreement of Sara's Texture Crafts… although I am more than happy to provide photos and text for features and articles upon request.
Please note that Sara's Texture Crafts reserves the right to amend these policies from time to time and refer to them retrospectively.
This document was last updated on 1st April 2015.