Sassy Chic Designs & Embroidery
SassyChicEmbroidery's Shop Policies
I am a Louisiana Cajun girl who was transplanted to the Dallas burbs. I believe that everything should be custom in some way. If it slows down long enough I will put a name or a monogram on it and add a bit of bling whenever given the chance. I love spending my days in my studio creating beautiful wearable art and home décor.
I am a mom to two beautiful young adult children and a wife to an amazing man. I am blessed to earn my living doing what I love.
I believe that you as my customer deserve to have your order shipped in a timely fashion and made to order. Your request are what makes my job interesting and fun and I look forward to helping you with that special something.
I do my very best to answer all inquires within a 12 hour period of time.
I accept Pay Pal and credit card payments. Your payment is due within 48 hours of purchase being made or the sale will be canceled.
Unless otherwise stated items are made custom to fit your order requests.
Payment is due within 48 hours of purchase. If payment is not received in a timely manner I will have to cancel your order.
Please check the shipping time on the item you are requesting.
All items ship USPS first class mail with tracking. I am happy to ship using a different method, however this may result in an additional cost and must be arranged prior to your purchase please.
Orders are shipped to the address provided by Etsy. For my protection as well as yours please make sure that this address is correct. I only ship to this address and can not change to a different address.
At this time I only offer shipping in the US unless otherwise arranged PRIOR to purchase.
Once items ship I can no longer be responsible for them. If you would like to add insurance please contact me before hand.
Refunds and Exchanges
My items are custom and because of this I do not refund or exchange for any other reason then a mistake on my part. If you change your mind, give the wrong size, address or fail to read my ship time I can not be responsible. If I make a mistake please contact me immediately to make arrangement to return the item to me. I will gladly replace or refund if I am contacted with 7 days of receipt of the item. Items should be returned to me WITH a delivery confirmation since I cannot be responsible for items lost in the mail.
NO REFUNDS WILL BE ISSUED for failure to read my turn around times. If you need something done in less time then my ship dates show please contact me prior to purchase.
ALL rush order will be charged an additional $15 rush fee. This fee is in addition to the price of the item and its shipping cost
**PLEASE make sure you read my listings ship dates. I will NOT issue refunds because you failed to read. Please double check your address is always correct in Etsy. I ONLY ship to the address provided via Etsy.
Additional Policies and FAQs
Remember - these are normally custom orders - this means I can not make your order without the information needed to do so. If the order requires color, size, name, etc. PLEASE put this in your notes or convo me your request. Without this information your order can not be processed and will be delayed.
Please be sure to state in the notes to seller on your ETSY receipt (NOT Paypal receipt) what your preferences are.
**All items are handmade, please remember that no two items are identical.
**Current turnaround time for most items is 2 weeks after payment is received
I will always take close up photos in order to give the best "real color" look that I can. There could however be a slight different between the real color and what it looks to be on a computer monitor.
Last Updated December 10, 2013